Editing Process-based management (section)

===Documenting the process===

To manage its business from a process based perspective, an organisation requires to understand what defines the process and which activities they consist of.

A business consists of different departments in charge of specific jobs or functions. Therefore, the processes support these managerial sectors and transform successful outputs. Then a process team performs a set of sequential tasks to analyse whether the organisation delivers useful outputs to the customers.

Basically, processes are built by information that indicates the current state of company and research data such as customer satisfaction. The information includes [[service-level agreement|customer-based agreement]], management documentation, purchasing manuals and [[flowchart|flow charts]].<ref name="iso" /> For instance, the flow chart is a useful information in order to control the flow of processes and list several steps and activities in detail.