Editing Software license (section)

===Service-level agreement (SLA)===
{{main|Service-level agreement}}
Service-level agreements are often used for [[enterprise software]] and guarantee a level of service, such as software performance or time to respond to issue raised by the customer. Many stipulate financial penalties if the service falls short of the agreed standard.{{sfn|O'Regan|2022|pp=151, 219, 224, 405}} SLAs often cover such aspects as availability, reliability, price, and security using quantifiable metrics.{{sfn|Qazi ''et al.''|2024|loc=Performance evaluation parameters}} Multi-tier SLAs are common in [[cloud computing]] because of the use of different computing services that may be managed by different companies.{{sfn|Rana | Ziegler |2010|p=188}} SLAs in cloud computing are an area under active research {{as of|lc=yes|2024}}.{{sfn|Qazi ''et al.''|2024|loc=Conclusion}}