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=== Quality era === In the post-war era, the work of [[W. Edwards Deming]] and [[Joseph M. Juran]] led to a focus on quality, first in Japanese companies, and more globally from the 1980s: there were various movements ranging from [[total quality management]] to [[Six Sigma]], and then more qualitative notions of [[business process re-engineering]].<ref name="HammerChampy2009">{{cite book|author1=Michael Hammer|author2=James Champy|title=Reengineering the Corporation: Manifesto for Business Revolution, A|url=https://books.google.com/books?id=mjvGTXgFl6cC|date=13 October 2009|publisher=HarperCollins|isbn=978-0-06-180864-7}}</ref> This led to more efforts to improve workflows, in [[knowledge economy]] sectors as well as in manufacturing. Variable demands on workflows were recognised when the theory of [[critical path method|critical paths]] and moving bottlenecks was considered.<ref>Goldratt, Eliyahu M.[https://www.toc-goldratt.com/content/My-Saga-to-Improve-Production "My saga to improve production." MANAGEMENT TODAY-LONDON- (1996).]</ref>
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