Editing Business process (section)

=== Peter Drucker ===
In the latter part of the twentieth century, management guru [[Peter Drucker]] focused much of his work on the simplification and decentralization of processes, which led to the concept of [[outsourcing]]. He also coined the concept of the "[[knowledge worker]]," as differentiated from manual workers – and how knowledge management would become part of an entity's processes.<ref name="DruckerTheAge17">{{cite book |url=https://books.google.com/books?id=Bx0uDwAAQBAJ |title=The Age of Discontinuity: Guidelines for Our Changing Society |author=Drucker, P.F. |publisher=Routledge |year=2017 |pages=420 |isbn=9781560006183}}</ref><ref name="DruckerManagement07">{{cite book |url=https://books.google.com/books?id=1YN3kc31nqAC |title=Management Challenges for the 21st Century |author=Drucker, P.F. |publisher=Routledge |year=2007 |pages=208 |isbn=9781136386312}}</ref>