Editing Citizens Advice (section)

==Aims and principles==
<!-- Deleted image removed: [[File:Advising At Citizens Advice.jpg|thumb|right|250px|A Citizens Advice adviser in discussion with a client (stock image). Citizens Advice advisers must adhere to the principle of [[confidentiality]] when advising clients and this principle can only be broken in very rare circumstances.<ref>{{cite web |url=http://www.hillingdoncab.org.uk/confidentiality.htm |title=Confidentiality |publisher=Hillingdoncab.org.uk |date=2014-12-15 |access-date=2015-11-25}}</ref>]] -->
The Citizens Advice service in [[England and Wales]], [[Northern Ireland]], and [[Citizens Advice Scotland|Scotland]] is guided by four principles. These are:

*A free service<ref name="hillingdoncab.org.uk">{{cite web |url=http://www.hillingdoncab.org.uk/ |title=HECA Home |publisher=Hillingdoncab.org.uk |date=2015-10-26 |access-date=2015-11-01}}</ref>
*Confidentiality<ref name="hillingdoncab.org.uk"/>
*Impartiality<ref name="hillingdoncab.org.uk"/>
*Independence<ref name="hillingdoncab.org.uk"/>

Although an independent and impartial organisation Citizens Advice has a peculiar relationship with Government in that it is dependent upon Government for funding but also acts as a high-profile critic of government policy. At a Citizens Advice conference in 1957 [[Lord Denning]], then [[Lord Justice of Appeal]] described the complex relationship between Citizens Advice and the state describing how Citizens Advice was "supported indeed by the state, but not controlled by it; supported by local authorities but not controlled by them, and, I hope like the law, never to be controlled by any public authority".<ref>{{cite web |author=Margaret E Brasnett |url=http://cab94.tripod.com/partner.htm |title=Story of the Citizens' Advice Bureaux: Partnership |publisher=Cab94.tripod.com |access-date=2016-02-23 |archive-date=3 March 2016 |archive-url=https://web.archive.org/web/20160303035539/http://cab94.tripod.com/partner.htm |url-status=dead }}</ref><ref>{{cite web |url=http://www.northliverpoolcab.org.uk/documents/Made%20in%20Liverpool.pdf |title=Made in Liverpool: The Story of Liverpool's Citizens Advice Bureaux |access-date=2015-12-06 |archive-url=https://web.archive.org/web/20160304091308/http://www.northliverpoolcab.org.uk/documents/Made%20in%20Liverpool.pdf |archive-date=2016-03-04 |url-status=dead |language=en}}</ref>

All Citizens Advice Bureaux and workers for the bureaux must adhere to these principles, and bureaux must demonstrate that they adhere to these principles in order to retain membership of the national umbrella bodies. Citizens Advice state that their vision "is that everyone will be able to access free advice to find a way forward".<ref name="citizensadvice2"/> They also state that their "charitable mission is to provide advice that helps people to overcome their problems and come together to campaign on big issues when their voices need to be heard".<ref name="citizensadvice2"/>