Editing Complex event processing (section)

==Integration with business process management==
A natural fit for CEP has been with [[business process management]] (BPM).<ref>C. Janiesch, M. Matzner and O. Müller: "A Blueprint for Event-Driven Business Activity Management", Lecture Notes in Computer Science, 2011, Volume 6896/2011, 17-28, {{doi|10.1007/978-3-642-23059-2_4}}</ref> BPM focuses on end-to-end business processes, in order to continuously optimize and align for its operational environment.

However, the optimization of a business does not rely solely upon its individual, end-to-end processes. Seemingly disparate processes can affect each other significantly. Consider this scenario:
In the aerospace industry, it is good practice to monitor breakdowns of vehicles to look for trends (determine potential weaknesses in manufacturing processes, material, etc.). Another separate process monitors current operational vehicles' life cycles and decommissions them when appropriate. One use for CEP is to link these separate processes, so that in the case of the initial process (breakdown monitoring) discovering a malfunction based on metal fatigue (a significant event), an action can be created to exploit the second process (life cycle) to issue a recall on vehicles using the same batch of metal discovered as faulty in the initial process.

The integration of CEP and BPM must exist at two levels, both at the business awareness level (users must understand the potential holistic benefits of their individual processes) and also at the technological level (there needs to be a method by which CEP can interact with BPM implementation). For a recent state of the art review on the integration of CEP with BPM, which is frequently labeled as Event-Driven Business Process Management, refer to.<ref>J. Krumeich, B. Weis, D. Werth and P. Loos: "Event-Driven Business Process Management: where are we now?: A comprehensive synthesis and analysis of literature", Business Process Management Journal, 2014, Volume 20, 615-633, {{doi|10.1108/BPMJ-07-2013-0092}}</ref>

Computation-oriented CEP's role can arguably be seen to overlap with Business Rule technology.

For example, customer service centers are using CEP for click-stream analysis and customer experience management. CEP software can factor real-time information about millions of events (clicks or other interactions) per second into [[business intelligence]] and other [[decision-support]] applications. These "[[recommendation application]]s" help agents provide personalized service based on each customer's experience. The CEP application may collect data about what customers on the phone are currently doing, or how they have recently interacted with the company in other various channels, including in-branch, or on the Web via self-service features, instant messaging and email. The application then analyzes the total customer experience and recommends scripts or next steps that guide the agent on the phone, and hopefully keep the customer happy.<ref>{{citation|last=Kobielus|first=James|title=Really Happy in Real Time|url=http://www.destinationcrm.com/Articles/Columns-Departments/Connect/Really-Happy-in-Real-Time-50530.aspx|publisher=Destination CRM|date=September 2008}}</ref>