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===In web design=== The FAQ has become an important component of websites, either as a stand-alone page or as a website section with multiple subpages per question or topic. Embedded links to FAQ pages have become commonplace in website navigation bars, bodies, or footers. The FAQ page is an important consideration in web design, in order to achieve several goals of customer service and [[search engine optimization]] (SEO), including * reducing the workload of in-person customer service employees * improving site navigation * increasing the visibility of the website by matching/optimizing for specific search terms * linking to or integrating within product pages.<ref>{{Cite web|last=Kumar|first=Braveen|date=Aug 3, 2016|title=The Benefits of an FAQ Page (And How to Do It Right)|url=https://www.shopify.com/blog/120928069-how-to-create-faq-page|access-date=February 16, 2019|website=Shopify|archive-date=February 17, 2019|archive-url=https://web.archive.org/web/20190217113824/https://www.shopify.com/blog/120928069-how-to-create-faq-page|url-status=live}}</ref>
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