Editing Foundever (section)

==Products and services==
Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes.<ref name="The Irish Times 2013">{{cite news | title=New call centre to create 500 jobs | newspaper=The Irish Times | date=March 21, 2013 | url=https://www.irishtimes.com/business/new-call-centre-to-create-500-jobs-1.157565 | access-date=October 13, 2019|first=Emmet|last=Oliver}}</ref> The company operates out of large buildings with  employees that speak different languages.<ref name="Guerrero. 2017" /> Its call centers are used for things like sales, customer service, collections, and back-office work.<ref name="cc" /><ref name="Roumeliotis 2015">{{cite web | last=Roumeliotis | first=Greg | title=Onex explores $1 billion sale of Sitel Worldwide: sources | website=U.S. | date=February 24, 2015 | url=https://www.reuters.com/article/us-sitelworldwide-m-a-idUSKBN0LS01R20150224 | access-date=October 16, 2019}}</ref> For example, employees might take a phone order for a consumer product or troubleshoot problems with a bank account.<ref name="Guerrero. 2017" /> It also operates sub-brands for things like training and IT software.<ref name="Guerrero. 2017" /> It also develops customer service chatbots.<ref name="Guerrero. 2017" />

Initially, Sitel primarily did sales calls for insurance and credit card companies.<ref>{{cite news|title=Telemarketers Take Root in the Country — Computers Lead to Opportunity in Rural Areas|newspaper=The Wall Street Journal|first=Bill|last=Richards|date=February 2, 1989}}</ref> It started specializing in different industries and services in 1990.<ref name="journal" /> Sitel started doing inbound calls in 1990<ref name="Henry 1999" /> tech support in 1997<ref name="journal" /> and [[customer relationship management]] in 2001.<ref name="cc" />