Editing HSN (section)

===Call center===
HSN National began with a standard rotary phone system that concentrated calls to the front of the queue. This corresponded to the front row of order takers in the HSN Studio at the Levitz Center (so named as the location was a former Levitz furniture store) in [[Clearwater, Florida]]. After several months, this system was no longer adequate and HSN entered a phase where a phone system from [[GTE]] was used. HSN claimed that the system's inability to handle the high call volumes resulted in a loss of business. HSN sued GTE for $1.5 billion. In a counter-libel suit, GTE claimed that HSN had slandered the company; GTE won a $100 million judgment. Both parties settled out of court.<ref>{{cite web|last=AP|date=4 November 1989|title=COMPANY NEWS; GTE Settles Dispute With Home Shopping|url=https://www.nytimes.com/1989/11/04/business/company-news-gte-settles-dispute-with-home-shopping.html|access-date=2 October 2017|work=[[The New York Times]]|via=www.nytimes.com}}</ref>