Editing Total quality management (section)

====[[United States Department of Defense]] (1988)====
<blockquote>"Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of [[W. Edwards Deming|Dr. W. E. Deming]], [[Joseph M. Juran|Dr. J. M. Juran]], and others, and benefits from both private and public sector experience with continuous process improvement."<ref name="USDODPlan">{{Citation |date=August 1988 | title = TOTAL QUALITY MANAGEMENT MASTER PLAN | publisher = [[United States Department of Defense]] | location = [[Washington, D.C.]] | page = 1 | id = ADA355612 | oclc = 831675799 | url = http://www.dtic.mil/cgi-bin/GetTRDoc?Location=U2&doc=GetTRDoc.pdf&AD=ADA355612 | archive-url = https://web.archive.org/web/20131021032704/http://www.dtic.mil/cgi-bin/GetTRDoc?Location=U2&doc=GetTRDoc.pdf&AD=ADA355612 | url-status = dead | archive-date = October 21, 2013 | access-date = 2013-10-19}}</ref></blockquote>