Editing C2c (section)

====Trenitalia====
In February 2017, National Express sold c2c to [[Trenitalia]].<ref>{{cite news |title=National Express to sell c2c to Italian railways |url=https://www.railnews.co.uk/news/2017/01/11-national-express-to-sell-c2c.html |access-date=11 January 2017 |work=Railnews |date=11 January 2017 |archive-date=5 November 2018 |archive-url=https://web.archive.org/web/20181105202529/https://www.railnews.co.uk/news/2017/01/11-national-express-to-sell-c2c.html |url-status=live }}</ref><ref>{{cite press release |url=http://www.nationalexpressgroup.com/newsmedia/corporate-news/2017/acquisition-of-c2c-franchise-by-trenitalia/ |title=Acquisition of c2c franchise by Trenitalia |publisher=National Express |date=11 January 2017 |access-date=18 January 2017 |archive-date=26 January 2018 |archive-url=https://web.archive.org/web/20180126104453/http://www.nationalexpressgroup.com/newsmedia/corporate-news/2017/acquisition-of-c2c-franchise-by-trenitalia |url-status=dead}}</ref><ref>{{cite web |url=http://www.railwaygazette.com/news/passenger/single-view/view/trenitalia-completes-c2c-acquisition.html |title=Trenitalia completes c2c acquisition |publisher=[[Railway Gazette International]] |date=13 February 2017 |access-date=15 February 2017 |archive-date=15 February 2017 |archive-url=https://web.archive.org/web/20170215122311/http://www.railwaygazette.com/news/passenger/single-view/view/trenitalia-completes-c2c-acquisition.html |url-status=dead}}</ref> c2c was the only remaining National Express operated UK rail franchise, down from a peak of nine in 2003.<ref>{{cite web |url=http://nexgroup.blob.core.windows.net/media/1171/094418-ar2002.pdf |title=Annual Report 2002 |publisher=National Express |date=13 March 2003 |access-date=27 November 2015 |archive-date=8 December 2015 |archive-url=https://web.archive.org/web/20151208100436/http://nexgroup.blob.core.windows.net/media/1171/094418-ar2002.pdf |url-status=dead}}</ref> The company name was subsequently changed to Trenitalia c2c Limited.

On 1 April 2017, c2c introduced a new on-board [[Wi-Fi]] service free to all customers. Also, it has an on-board entertainment service called Vista. c2c has partnered with Now TV to provide free television shows available to stream for c2c passengers.<ref>{{cite web |url=http://www.c2c-online.co.uk/travelling-with-us/on-board/vista/ |title=Free onboard WiFi and entertainment - Trains to/from London, Southend & Essex with c2c Rail |website=c2c-online.co.uk |access-date=21 October 2018 |archive-url=https://web.archive.org/web/20170414162129/http://www.c2c-online.co.uk/travelling-with-us/on-board/vista/ |archive-date=14 April 2017 |url-status=dead}}</ref><ref>{{cite web |url=https://www.globalrailwayreview.com/news/33286/c2c-entertainment-gomedia/ |title=New on-board entertainment for c2c passengers |website=globalrailwayreview.com |date=4 April 2017 |access-date=27 April 2024 |archive-date=27 April 2024 |archive-url=https://web.archive.org/web/20240427130033/https://www.globalrailwayreview.com/news/33286/c2c-entertainment-gomedia/ |url-status=live }}</ref>

During the summer of 2019, c2c ran an hourly weekend limited stop service between Fenchurch Street and Shoeburyness.<ref>{{cite web |last=Holden |first=Michael |title=London to Southend in less than 45 minutes… at weekends? |url=https://www.railadvent.co.uk/2019/03/london-to-southend-in-less-than-45-minutes-at-weekends.html |publisher=RailAdvent |access-date=2 February 2023 |date=1 March 2019}}</ref> The new service coincided with the weekend extension of Fenchurch Street to Southend Central via Ockendon trains to Shoeburyness, providing a seven trains per hour service between Shoeburyness and Benfleet on Saturdays and a five trains per hour service on Sundays.<ref>{{cite web |last=Longhorn |first=Danny |title=London-Southend in under 45 minutes on new fast c2c weekend trains |url=https://news.railbusinessdaily.com/london-southend-in-under-45-minutes-on-new-fast-c2c-weekend-trains/ |publisher=RailBusinessDaily |access-date=2 February 2023 |date=27 February 2019}}</ref>

In September 2019, it was announced that c2c had invested more than £10{{nbsp}}million into a new self service ticketing system with a user-friendly self-service interface developed with Voodoo Park. The interface is completely web-based and can be remotely repaired.<ref name=":0" /> The ticket machines installed in 2019 are from the Italian company Sigma Spa.<ref>{{cite web |url=https://www.sigmaspa.com/new/index.php?option=com_content&view=article&id=318:sigma-trenitalia-c2c-ltd-en&catid=12:news&lang=en&Itemid=182 |title=London – Sigma Spa and Trenitalia C2C Ltd have successfully signed an MSA |date=3 September 2018 |access-date=22 March 2022 |publisher=Sigma Spa |archive-date=3 November 2020 |archive-url=https://web.archive.org/web/20201103125311/https://www.sigmaspa.com/new/index.php?option=com_content&view=article&id=318:sigma-trenitalia-c2c-ltd-en&catid=12:news&lang=en&Itemid=182 |url-status=dead}}</ref>

On 23 September 2019, c2c announced that it would be removing the first-to-last staffing at some stations and reducing ticket-office opening hours.<ref name=":0">{{Cite press release |url=https://www.c2c-online.co.uk/media-centre/latest-news/ticket-office-consultation/ |title=c2c consultation on ticket office opening hours {{!}} Trains to/from London, Southend & Essex with c2c Rail |date=22 September 2019 |publisher=c2c |access-date=24 September 2019 |archive-date=24 September 2019 |archive-url=https://web.archive.org/web/20190924164215/https://www.c2c-online.co.uk/media-centre/latest-news/ticket-office-consultation/ |url-status=live }}</ref><ref>{{cite web |url=https://www.echo-news.co.uk/news/17873953.train-stations-lose-permanent-security-guards/ |title=Train stations to lose permanent security guards |work=Echo |first=Poppie |last=Webster |date=2 September 2019 |access-date=27 April 2024 |archive-date=27 April 2024 |archive-url=https://web.archive.org/web/20240427125009/https://www.echo-news.co.uk/news/17873953.train-stations-lose-permanent-security-guards/ |url-status=live }}</ref>

On 31 March 2020, Trenitalia and the Department for Transport entered into an emergency measures agreement to vary the terms of the franchise agreement during the [[COVID-19 pandemic in the United Kingdom|COVID-19 pandemic]].<ref>{{cite web |title=Emergency Measures Agreement in respect of the Franchise Agreement dated 15 July 2014 |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/915291/essex-thameside-c2c-emergency-measures-agreement.pdf |publisher=Department for Transport |access-date=2 February 2023 |date=31 March 2020}}</ref> This took effect on 1 April 2020 and lasted until 20 September 2020. On 19 September 2020, Trenitalia and the Department for Transport entered into an emergency recovery measures agreement.<ref>{{cite web |title=Emergency Recovery Measures Agreement |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/955245/DfT-Trenitalia-C2C-Limited-Emergency-Recovery-Measures-Agreement-Sept-2020.pdf |publisher=Department for Transport |access-date=2 February 2023 |date=19 September 2020}}</ref> This was a precursor to the replacement of the franchise agreement with a rail contract.<ref>{{cite web |first=Ilaria Grasso |last=Macola |title=Explained: the end of the rail franchising system in the UK |url=https://www.railway-technology.com/features/explained-the-end-of-the-railway-franchising-system-in-the-uk/ |website=Railway-technology.com |date=23 September 2020 |access-date=2 February 2023 |archive-date=2 February 2023 |archive-url=https://web.archive.org/web/20230202065146/https://www.railway-technology.com/features/explained-the-end-of-the-railway-franchising-system-in-the-uk/ |url-status=live }}</ref>