Editing Communication in small groups (section)

===Conflict resolution===
Any group has conflicts, topics that people do not agree on, different points of view on how to move forward with a task and so on. As a result, to be able to overcome any conflict that might arise, a six step conflict resolution will help to overcome the problem.<ref name="Guffey, Mary E. 2010">Guffey, Mary E., Kathleen Rhodes and Patricia Rogin. ''Business Communication: Process and Product''. 3rd ed. Toronto: Thomson South-Western, 2010. 32. Print.</ref>
* All the group members have to listen carefully to each other
* Understand the different points of view that were discussed
* Be respectful and show interest in maintaining a good relationship with the group members regardless of their opinions
* Try to find a common ground
* Come up with new solutions to the problem or situation
* Finally, reach on a fair agreement that will benefit everyone