Editing Crew resource management (section)

=== First Air Flight 6560 ===

The [[Canadian Transportation Safety Board]] (CTSB) determined a failure of crew resource management was largely responsible for the crash of [[First Air Flight 6560]], a [[Boeing 737-200]], in [[Resolute, Nunavut]], on August 20, 2011. A malfunctioning compass gave the crew an incorrect heading, although the [[instrument landing system]] and [[Global Positioning System]] indicated they were off course. The first officer made several attempts to indicate the problem to the captain but a failure to follow airline procedures and a lack of a standardized communication protocol to indicate a problem led to the captain dismissing the first officer's warnings. Both pilots were also overburdened with making preparations to land, resulting in neither being able to pay full attention to what was happening.

First Air increased the time dedicated to CRM in their training as a result of the accident, and the CTSB recommended regulatory bodies and airlines to standardize CRM procedures and training in Canada.<ref>{{cite web | title=First Air captain ignored co-pilot's warnings before Nunavut crash |publisher=CBC News | date=2013-10-03 | url=https://www.cbc.ca/news/canada/north/first-air-captain-ignored-co-pilot-s-warnings-before-nunavut-crash-1.2584641 | access-date=2020-06-27}}</ref><ref>{{Cite web|url=https://nunatsiaq.com/stories/article/65674poor_training_miscommunication_and_a_simple_accident_lead_to_nunavuts_/|title=Poor training, miscommunication, simple accident led to 2011 Nunavut air disaster|agency=Nunatsiaq News|date=March 26, 2014}}</ref><ref>{{Cite web|url=https://www.aptnnews.ca/uncategorized/co-pilot-suggested-twice-change-course-deadly-first-air-flight-6560-crash-tsb/|title=Co-pilot suggested at least twice to change course before deadly First Air flight 6560 crash: TSB|agency=APTN National News|date=March 25, 2014}}</ref><ref>{{Cite web|url=https://www.tsb.gc.ca/eng/rapports-reports/aviation/2011/A11H0002/A11H0002.html|title=Aviation Investigation Report A11H0002|author=[[Transportation Safety Board of Canada]] |publisher=Government of Canada|date=March 5, 2014|website=www.tsb.gc.ca}}</ref><ref>{{Cite news|url=https://www.theglobeandmail.com/news/national/combination-of-factors-blamed-for-fatal-resolute-bay-plane-crash/article17657641/|title=Combination of factors blamed for fatal Resolute Bay plane crash|newspaper=The Globe and Mail|date=25 March 2014|last1=Carlson|first1=Kathryn Blaze}}</ref>