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===Middle management=== Consist of [[general manager]]s, branch managers and department managers. They are accountable to the top management for their department's function. They devote more time to organizational and directional functions. Their roles can be emphasized as executing organizational plans in conformance with the company's policies and the top management's objectives, defining and discussing information and policies from top management to lower management, and most importantly, inspiring and providing guidance to lower-level managers towards better performance. Middle management is the midway management of a categorized organization, being secondary to the senior management but above the deepest levels of operational members. An operational manager may be well-thought-out by middle management or may be categorized as a non-management operator, liable to the policy of the specific organization. The efficiency of the middle level is vital in any organization since it bridges the gap between top-level and bottom-level staff. Their functions include: * Designing and implementing effective group and inter-group work and information systems * Defining and monitoring group-level performance indicators * Diagnosing and resolving problems within and among workgroups * Designing and implementing reward systems that support cooperative behavior, as well as making decisions and sharing ideas with top managers
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