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=== General === *{{cite book |editor-last=Higgens |editor-first=Gavin |title=Printed Reference Material |series=Handbooks on Library Practice |publisher=Library Association |location=London |year=1984 |edition=2nd revised |isbn=978-0853659952}} *{{cite book |last=Katz |first=William A. |author-link=William Katz (librarian) |title=Introduction to Reference Work, Volume 1: Basic Information Services |publisher=McGraw-Hill |location=New York |year=2001 |edition=8th |isbn=978-0072441079}} *{{cite book |last=Katz |first=William A. |title=Introduction to Reference Work, Volume 2: Reference Services and Reference Processes |publisher=McGraw-Hill |location=New York |year=2001 |edition=8th |isbn=978-0072441437 |url-access=registration |url=https://archive.org/details/introductiontore00will_0 }} *{{cite book |last=Lynch |first=Jack |title=You Could Look It Up: The Reference Shelf From Ancient Babylon to Wikipedia |publisher=Bloomsbury Press|location=New York |year=2016 |isbn=978-0802777522}}
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