Editing Vonage (section)

==2009 customer service settlement==
In November 2009, Vonage agreed to an [[assurance of voluntary compliance]] (AVC) with 32 states. The settlement followed an investigation into complaints about the marketing of Vonage services, including confusion about availability and cost, along with advertisements involving "free" services, money back guarantees and trial periods. The consumer protection agreement also addressed complaints that some consumers were prevented from canceling the Vonage service. In the settlement, Vonage agreed to pay the seven investigating states $3 million for costs, issue refunds to complainants dating back to January 2004, and change several business practices in regard to advertising and customer retention.<ref name="NYUP09">{{Cite web |date=November 19, 2009 |title=Vonage Agrees to $3 Million Settlement over its Business Practices |url=http://utilityproject.org/2009/11/19/vonage-agrees-to-3-million-settlement-over-its-business-practices/ |url-status=dead |archive-url=https://web.archive.org/web/20211122195416/https://utilityproject.org/2009/11/19/vonage-agrees-to-3-million-settlement-over-its-business-practices/ |archive-date=November 22, 2021 |access-date=May 13, 2016 |website=New York’s Utility Project}}</ref><ref name="WAAG09">{{Cite web |date=November 16, 2009 |title=Settlement fixes alleged hang-ups with Vonage's billing practices |url=http://www.atg.wa.gov/news/news-releases/settlement-fixes-alleged-hang-ups-vonage-s-billing-practices |website=Washington State Attorney General}}</ref>