Editing Devon and Cornwall Police (section)

=== Force contact centre ===
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The force contact centre is located at two sites: police HQ in Middlemoor, Exeter and Crownhill police station in Plymouth, both operating 24/7. Calls from all parts of the force are assigned to the next available agent, whichever site they are working from. Calls are answered by trained civilian staff, with police officers in some supporting and supervisory roles. Both 999/112 and non-emergency calls are answered by multiskilled staff, with other duties including the Force Switchboard, found property recording, crime recording, requests from other police forces, emails from the public, and the force website. Radio dispatch officers are located in the control rooms at both sites and deploy police officers following calls for service from the contact centre. The two control rooms use the national Airwave emergency service secure radio system, which is due to be replaced in the early 2020s.