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Impression management
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=== Manipulation and ethics === In business, "managing impressions" normally "involves someone trying to control the image that a significant stakeholder has of them". The ethics of impression management has been hotly debated on whether we should see it as an effective self-revelation or as cynical [[Psychological manipulation|manipulation]].<ref name=":2" /> Some people insist that impression management can reveal a truer version of the self by adopting the strategy of being transparent. Because [[Transparency (behavior)|transparency]] "can be provided so easily and because it produces information of value to the audience, it changes the nature of impression management from being cynically manipulative to being a kind of useful adaptation". [[Virtue signalling]] is used within groups to criticize their own members for valuing outward appearance over substantive action (having a real or permanent, rather than apparent or temporary, existence). [[Psychological manipulation]] is a type of [[social influence]] that aims to change the behavior or [[perception]] of others through [[abuse|abusive]], [[deceptive]], or underhanded tactics.<ref name=braiker>{{Cite book|title=Who's Pulling Your Strings ? How to Break The Cycle of Manipulation |first=Harriet B.|last=Braiker |year=2004 |publisher=McGraw Hill Professional |isbn=978-0-07-144672-3}}</ref> By advancing the interests of the manipulator, often at another's expense, such methods could be considered exploitative, abusive, devious, and deceptive. The process of manipulation involves bringing an unknowing victim under the domination of the manipulator, often using deception, and using the victim to serve their own purposes. [[Machiavellianism (psychology)|Machiavellianism]] is a term that some social and personality psychologists use to describe a person's tendency to be unemotional, and therefore able to detach him or herself from conventional morality and hence to deceive and manipulate others.<ref>{{cite web|url=https://www.psychologytoday.com/blog/sideways-view/201611/the-machiavellian-boss|title=The Machiavellian Boss|work=Psychology Today|date=November 18, 2016|author=Adrian Furnham}}</ref> (See also [[Machiavellianism in the workplace]].) Lying constitutes a force that is destructive and can manipulate an environment allowing them to be narcissistic human beings. A person's mind can be manipulated into believing those antics are true as though it relates to being solely deceptive and unethical.<ref>{{Cite journal |last=Michels |first=Moritz |url=https://www-sciencedirect-com.rlib.pace.edu/science/article/pii/S0191886920303846 |title=The ability to lie and its relations to the dark triad and general intelligence |journal=Personality and Individual Differences |date=November 1, 2020 |volume=166 |doi=10.1016/j.paid.2020.110195 |oclc=|url-access=subscription }}</ref> Theories show manipulation can cause a huge effect on the dynamic of one's relationship. The emotions of a person can stem from a trait that is mistrustful, triggering one's attitude and character to misbehave disapprovingly. Relationships with a positive force can provide a greater exchange whereas with relationships having poor moral values, the chances of the connection will be based on detachment and disengagement.<ref>{{Cite journal |last=Krause |first=Diana Eva |date=August 1, 2012 |title=Consequences of Manipulation in Organizations: Two Studies on its Effects on Emotions and Relationships |journal=Psychological Reports |volume=111 |issue=1 |pages=199β218 |doi=10.2466/01.21.PR0.111.4.199-218 |pmid=23045863 |s2cid=7937973 |url=https://journals-sagepub-com.rlib.pace.edu/doi/abs/10.2466/01.21.PR0.111.4.199-218|url-access=subscription }}</ref> Dark personalities and manipulation are within the same entity. It will intervene between a person's attainable goal if their perspective is only focused on self-centeredness.<ref>{{Cite journal |last=Breeden |first=Christopher J |date=September 1, 2020 |title=When you need identity management, people higher in some "dark" personalities can be your most thoughtful and altruistic helpers |journal=Personality and Individual Differences |volume=163 |doi=10.1016/j.paid.2020.110052 |url=https://www-sciencedirect-com.rlib.pace.edu/science/article/pii/S0191886920302415|url-access=subscription }}</ref> The personality entices a range of erratic behaviors that will corrupt the mind into practicing violent acts resulting in a rage of anger and physical harm.<ref>{{Cite journal |last1=Pailing |first1=Andrea |last2=Boon |first2=Julian |last3=Egan |first3=Vincent |date=2014-09-01 |title=Personality, the Dark Triad and violence |url=https://www.sciencedirect.com/science/article/pii/S0191886913013767 |journal=Personality and Individual Differences |series=The Dark Triad of Personality |language=en |volume=67 |pages=81β86 |doi=10.1016/j.paid.2013.11.018 |issn=0191-8869|url-access=subscription }}</ref> [[Public relations]] Ethics. Professionals both serve the public's interest and private interests of businesses, associations, non-profit organizations, and governments. This dual obligation gave rise to heated debates among scholars of the discipline and practitioners over its fundamental values. This conflict represents the main ethical predicament of public relations.[40] In 2000, the Public Relations Society of America (PRSA) responded to the controversy by acknowledging in its new code of ethics "advocacy" β for the first time β as a core value of the discipline.[40] The field of public relations is generally highly un-regulated, but many professionals voluntarily adhere to the code of conduct of one or more professional bodies to avoid exposure for ethical violations.[41] The Chartered Institute of Public Relations, the Public Relations Society of America, and The Institute of Public Relations are a few organizations that publish an ethical code. Still, Edelman's 2003 semi-annual trust survey found that only 20 percent of survey respondents from the public believed paid communicators within a company were credible.[42] Individuals in public relations are growing increasingly concerned with their company's marketing practices, questioning whether they agree with the company's social responsibility. They seek more influence over marketing and more of a counseling and policy-making role. On the other hand, individuals in marketing are increasingly interested in incorporating publicity as a tool within the realm marketing.[43] According to Scott Cutlip, the social justification for public relations is the right for an organization to have a fair hearing of their point of view in the public forum, but to obtain such a hearing for their ideas requires a skilled advocate.[44] Marketing and communications strategist, Ira Gostin, believes there is a code of conduct when conducting business and using public relations. Public relations specialists have the ability to influence society. Fact-checking and presenting accurate information is necessary to maintain credibility with employers and clients.[45] Public Relations Code of Ethics The Public Relation Student Society of America has established a set of fundamental guidelines that people within the public relations professions should practice and use in their business atmosphere. These values are: Advocacy: Serving the public interest by acting as responsible advocates for the clientele. This can occur by displaying the marketplace of ideas, facts and viewpoints to aid informed public debate. Honesty: Standing by the truth and accuracy of all facts in the case and advancing those statements to the public. Expertise: To become and stay informed of the specialized knowledge needed in the field of Public Relations. Taking that knowledge and improving the field through development, research and education. Meanwhile, professionals also build their understanding, credibility, and relationships to understand various audiences and industries. Independence: Provide unbiased work to those that are represented while being accountable for all actions. Loyalty: Stay devoted to the client while remembering that there is a duty to still serve the public interest. Fairness: Honorably conduct business with any and all clients, employers, competitors, peers, vendors, media and general public. Respecting all opinions and right of free expression.[46] International Public Relations Code of Ethics Other than the ethics put in place in the United States of America there are also International ethics set to ensure proper and, legal worldwide communication. Regarding these ethics, there are broad codes used specifically for international forms of public relations, and then there are more specific forms from different countries. For example, some countries have certain associations to create ethics and standards to communication across their country. The International Association of Business Communication (founded in 1971),[47] or also known as IABC, has its own set of ethics in order to enforce a set of guidelines that ensure communication internationality is legal, ethical, and is in good taste. Some principles that members of the board of IABC follow include. Having proper and legal communication Being understanding and open to other people's cultures, values, and beliefs Create communication that is accurate, trusting, to ensure mutual respect and understanding The IABC members use the following list of ethics in order to work to improve values of communication throughout the world:[47] Being credible and honest Keeping up with information to ensure accuracy of communication Understanding free speech and respecting this right Having sensitivity towards other people's thoughts, beliefs, and way of life Not taking part in unethical behaviors Obeying policies and laws Giving proper credit to resources used for communication Ensuring private information is protected (not used for personal gain) and if publicized, guarantee proper legal measures will be put in place. Publishers of said communication do not accept gifts, benefits, payments etc.; for work, or their services Creating results and spreading results that are attainable and they can deliver. Being fully truthful to other people, and themselves. Media is a major resource in the public relations career especially in news networks. That is why as a public relations specialist, having proper information is very important, and crucial to the society as a whole. Spin Main article: '''Spin''' (public relations) Spin has been interpreted historically to mean overt deceit that is meant to manipulate the public, but since the 1950s has shifted to describing a "polishing of the truth."[48] Today, spin refers to providing a certain interpretation of information meant to sway public opinion.[49] Companies may use spin to create the appearance of the company or other events are going in a slightly different direction than they actually are.[48] Within the field of public relations, spin is seen as a derogatory term, interpreted by professionals as meaning blatant deceit and manipulation.[50][51] Skilled practitioners of spin are sometimes called "spin doctors." In Stuart Ewen's PR! A Social History of Spin, he argues that public relations can be a real menace to democracy as it renders the public discourse powerless. Corporations are able to hire public relations professionals and transmit their messages through the media channels and exercise a huge amount of influence upon the individual who is defenseless against such a powerful force. He claims that public relations is a weapon for capitalist deception and the best way to resist is to become media literate and use critical thinking when interpreting the various mediated messages.[52] According to Jim Hoggan, "public relations is not by definition 'spin'. Public relations is the art of building good relationships. You do that most effectively by earning trust and goodwill among those who are important to you and your business... Spin is to public relations what manipulation is to interpersonal communications. It's a diversion whose primary effect is ultimately to undermine the central goal of building trust and nurturing a good relationship."[53] The techniques of spin include selectively presenting facts and quotes that support ideal positions (cherry picking), the so-called "non-denial denial", phrasing that in a way presumes unproven truths, euphemisms for drawing attention away from items considered distasteful, and ambiguity in public statements. Another spin technique involves careful choice of timing in the release of certain news so it can take advantage of prominent events in the news. '''Negative''' See also: Negative campaigning '''Negative public relations''', also called dark public relations (DPR), 'black hat PR' and in some earlier writing "Black PR", is a process of destroying the target's reputation and/or corporate identity. The objective in DPR is to discredit someone else, who may pose a threat to the client's business or be a political rival. DPR may rely on IT security, industrial espionage, social engineering and competitive intelligence. Common techniques include using dirty secrets from the target, producing misleading facts to fool a competitor.[54][55][56][57] In politics, a decision to use negative PR is also known as negative campaigning.
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