Editing Total quality management (section)

====[[International Organization for Standardization]] standard ISO 8402:1994====
<blockquote>"A management approach of an organisation centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society."<ref name="Pfeifer">{{Citation | last = Pfeifer | first = Tilo | year = 2002 | title = Quality Management: Strategies, Methods, Techniques | publisher = [[Carl Hanser Verlag]] | location = [[Munich|Munich, Germany]] | page = 5 | isbn = 9783446220034 | oclc = 76435823 | url = https://books.google.com/books?id=C5s1pqsQgWMC&pg=PA5 | access-date = 2013-10-19}}</ref></blockquote>