Editing Chatbot (section)

==== As part of company apps and websites ====

Previous generations of chatbots were present on company websites, e.g. Ask Jenn from [[Alaska Airlines]] which debuted in 2008<ref name="nytimes.com">{{cite web|url=https://www.nytimes.com/2008/03/04/business/04road.html|title=A Virtual Travel Agent With All the Answers|date=4 March 2008|website=The New York Times|access-date=3 August 2017|archive-date=15 June 2017|archive-url=https://web.archive.org/web/20170615183749/http://www.nytimes.com/2008/03/04/business/04road.html|url-status=live}}</ref> or [[Expedia]]'s virtual customer service agent which launched in 2011.<ref name="nytimes.com" /><ref>{{cite web|url=http://www.hypergridbusiness.com/2011/10/chatbot-vendor-directory-released/|title=Chatbot vendor directory released|date=October 2011|website=www.hypergridbusiness.com|access-date=23 April 2017|archive-date=23 April 2017|archive-url=https://web.archive.org/web/20170423153332/http://www.hypergridbusiness.com/2011/10/chatbot-vendor-directory-released/|url-status=live}}</ref> The newer generation of chatbots includes [[IBM Watson]]-powered "Rocky", introduced in February 2017 by the New York City-based [[e-commerce]] company Rare Carat to provide information to prospective diamond buyers.<ref>{{cite news |title=Rare Carat's Watson-powered chatbot will help you put a diamond ring on it |date=15 February 2017 |url=https://techcrunch.com/2017/02/15/rare-carats-watson-powered-chat-bot-will-help-you-put-a-diamond-ring-on-it/ |agency=TechCrunch |access-date=22 August 2017 |archive-date=22 August 2017 |archive-url=https://web.archive.org/web/20170822133420/https://techcrunch.com/2017/02/15/rare-carats-watson-powered-chat-bot-will-help-you-put-a-diamond-ring-on-it/ |url-status=live }}</ref><ref>{{cite news |date=10 March 2017 |title=10 ways you may have already used IBM Watson |url=https://venturebeat.com/2017/03/10/10-ways-you-may-have-already-used-ibm-watson/ |agency=VentureBeat |access-date=22 August 2017 |archive-date=22 August 2017 |archive-url=https://web.archive.org/web/20170822101320/https://venturebeat.com/2017/03/10/10-ways-you-may-have-already-used-ibm-watson/ |url-status=live }}</ref>