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Dish Network
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==Criticism and legal issues== {{Main|Criticism of Dish Network}} DISH and its subsidiaries have faced legal action for some of its questionable practices, including fines for [[telemarketing]] tactics such as failure to disclose fees with full transparency.<ref>{{cite web|date=May 5, 2005|title=Dish Network to pay $50,000 for violating state No Call law|url=http://ago.mo.gov/newsreleases/2005/050505.htm|url-status=dead|archive-url=https://web.archive.org/web/20081204170618/http://www.ago.mo.gov/newsreleases/2005/050505.htm|archive-date=December 4, 2008|access-date=December 19, 2008}}</ref><ref>{{Cite news|author=Catherine Dominguez|date=January 13, 2006|title=PUC issues warning to Dish Network over do-not-call violations|work=[[American City Business Journals|San Antonio Business Journal]]|url=http://www.bizjournals.com/sanantonio/stories/2006/01/16/story6.html|access-date=December 19, 2008}}</ref><ref>{{cite web|title=FTC Charges Dish Network Marketers with Do Not Call and Abandoned Call Violations|url=http://www.ftc.gov/opa/2008/07/Dishtm.shtm|access-date=December 19, 2008}}</ref><ref name="wisc">{{cite web|date=January 23, 2004|title=Have A Complaint About Dish Network?|url=http://www.channel3000.com/news/2788823/detail.html|url-status=dead|archive-url=https://web.archive.org/web/20081009185351/http://www.channel3000.com/news/2788823/detail.html|archive-date=October 9, 2008|access-date=December 20, 2008|publisher=Channel 3000}}</ref> In 2012, DISH and a group of the United States' major television networks filed lawsuits over "AutoHop", a feature in its recently-released [[Hopper (DVR)|Hopper]] set-top boxes that allowed users to detect and automatically skip commercials in their recordings.<ref name="Bloomberg">{{cite news |last=Jeffrey |first=Don |date=June 5, 2012 |title=Dish's Ad-Skip Tool May Benefit From Cablevision DVR Case |url=https://www.bloomberg.com/news/2012-06-05/dish-s-ad-skip-tool-may-benefit-from-cablevision-dvr-case.html |accessdate=June 5, 2012 |work=[[Bloomberg L.P.|Bloomberg]]}}</ref><ref name="NYTimes">{{cite news |last=Stelter |first=Brian |date=2012-05-16 |title=A DVR Ad Eraser Causes Tremors at TV Upfronts |url=https://www.nytimes.com/2012/05/17/business/media/dish-networks-hopper-cuts-ads-and-causes-tremors-at-tv-upfronts.html?pagewanted=all |access-date=2012-06-29 |work=[[The New York Times]]}}</ref> DISH later reached agreements with ABC, CBS, and Fox, under which it agreed to disable the feature for a certain window of time after a program's first airing.<ref name="verge-dishcbsautohop">{{cite web |date=6 December 2014 |title=Dish strikes deal to end CBS blackout, but Auto Hop is neutered in the process |url=https://www.theverge.com/2014/12/6/7344537/dish-deal-ends-cbs-blackout-but-kills-auto-hop |accessdate=9 December 2014}}</ref><ref name="lat-disneytruce">{{cite web |date=4 March 2014 |title=Disney, Dish Network reach truce on ad-skipping AutoHop |url=https://www.latimes.com/entertainment/envelope/cotown/la-et-ct-disney-dish-network-truce-autohop-20140303-story.html |accessdate=24 May 2014 |work=Los Angeles Times}}</ref><ref name="thr-nofoxautohop">{{cite news |title=In Deal With Fox, Dish Agrees to Disable Ad-Skipping for 7 Days After Shows First Air |url=https://www.hollywoodreporter.com/thr-esq/deal-fox-dish-agrees-disable-864208 |accessdate=12 February 2016 |work=The Hollywood Reporter}}</ref> In 2023 DISH was fined $150,000 by the FCC for failing to de-orbit its [[EchoStar VII]] satellite according to the terms of its license; this was the first fine ever issued to a company over the matter of "[[space debris]]".<ref>{{cite news |last1=Shepardson |first1=David |title=DISH gets first-ever space debris fine over EchoStar-7 |url=https://www.reuters.com/technology/space/dish-gets-first-ever-space-debris-fine-over-echostar-7-2023-10-02/ |access-date=3 October 2023 |work=Reuters |date=2 October 2023}}</ref> ===Removal of regional sports programming=== Dish Network has always refused to carry some of the higher-priced [[regional sports network]]s, most notably [[AT&T SportsNet Southwest]], [[YES Network]], and [[Spectrum SportsNet]], which have never been available on Dish. The contract of the entire [[MSG Network]] had ended on October 1, 2010, early; [[CSN New England]] was dropped on August 6, 2014.<ref>{{Cite web|title=Dish Network drops CSNNE, Celtics' broadcast home β The Boston Globe|url=https://www.bostonglobe.com/sports/2014/08/06/dish-network-drops-csnne-celtics-broadcast-home/bxYpM1P9u5XyjxmjqCYlxM/story.html|access-date=2021-11-24|website=BostonGlobe.com|language=en-US}}</ref> In July 2019, Dish removed the entire slate of [[Fox Sports Networks]] channels (which have since been twice re-branded first as [[Bally Sports Networks|Bally Sports]] and then [[FanDuel Sports Network]]<ref>{{cite news |last1=Giannotto |first1=Mark |title=Bally Sports to become FanDuel Sports Network: What MLB, NBA, NHL teams are affected |url=https://www.usatoday.com/story/sports/media/2024/10/18/bally-sports-fanduel-sports-network/75735218007/ |access-date=December 5, 2024 |work=USA TODAY |date=October 18, 2024}}</ref>).<ref>{{cite news |last1=Steinberg |first1=Brian |title=Fox Regional Sports Nets Go Dark on Dish |url=https://variety.com/2019/tv/news/fox-regional-sports-nets-dark-dish-1203281096/ |access-date=2 April 2021 |work=Variety |date=26 July 2019}}</ref> This was the beginning of a trend with [[Altitude Sports and Entertainment|Altitude]] being removed in August and [[NBC Sports Chicago]] in October of that year.<ref>{{cite news |last1=Agrest |first1=Jeff |title=Here's the Dish: NBC Sports Chicago unlikely to appear on satellite provider anytime soon |url=https://chicago.suntimes.com/2019/10/17/20919604/dish-network-nbc-sports-chicago-directv-fox-sports-networks-sinclair-marquee |access-date=2 April 2021 |work=Chicago Sun-Times |date=17 October 2019 |language=en}}</ref> On April 1, 2021, Dish removed the remaining [[NBC Sports Regional Networks]] and the [[Mid-Atlantic Sports Network]]. Dish Network president Brian Neylon commented that "The current RSN model is fundamentally broken,β stating that he was in favor of offering the networks as an [[A la carte pay television|a la carte]] service.<ref>{{cite news |last1=Balderston |first1=Michael |title=Dish, Sling TV Drop MASN, NBC RSNs |url=https://www.tvtechnology.com/news/dish-sling-tv-drop-masn-nbc-rsns |access-date=2 April 2021 |work=TVTechnology |date=April 1, 2021 |language=en}}</ref> Six months later on October 1, 2021, Dish removed the entire [[AT&T SportsNet]] network of channels.<ref>{{cite web|date=2021-10-02|title=DISH Network drops Rockies games via AT&T SportsNet|url=https://www.denverpost.com/2021/10/01/dish-network-drops-rockies-games-att-sportsnet/|access-date=2021-10-20|website=The Denver Post|language=en-US}}</ref><ref>{{Cite web|date= October 4, 2021|title=DISH TV removes AT&T SportsNet, Root Sports channels|url=https://www.9news.com/article/money/dish-tv-root-sports-sportsnet/73-2191c6a3-2e79-4b9d-ad63-5a0c5207e609|access-date=2021-10-20|website=KUSA.com|language=en-US}}</ref> In 2022, Dish, alongside Sling made [[The Walt Disney Company]] pull their programming from the services. This was only temporary, as they got brought back later. They had previously been pulled from [[YouTube TV]] in 2021, and were pulled from [[Spectrum (brand)|Spectrum]] for ten days in early-September 2023. The last remaining regional sports network, [[New England Sports Network|NESN]], was removed from DISH on December 20, 2021.<ref>{{cite news |title=NESN regional sports network removed from DISH TV {{!}} Vermont Business Magazine |url=https://vermontbiz.com/news/2021/december/22/nesn-regional-sports-network-removed-dish-tv |access-date=23 December 2021 |work=vermontbiz.com}}</ref> ===2023 ransomware attack=== In February 2023, Dish Network suffered a major [[ransomware]] attack which resulted in internal outages, loss of service at subsidiary companies such as [[Boost Mobile]], and data theft.<ref>{{cite web |last1=Clark |first1=Mitchell |title=Dish CEO says data was stolen in cyberattack thatβs kept systems down for days |url=https://www.theverge.com/2023/2/28/23617347/dish-cybersecurity-incident-internal-outage-customer-support-employees |website=The Verge |access-date=15 November 2023}}</ref> The company had to retain outside experts to resolve the issue, and the news caused a slide in the company's share price to a 14-year-low.<ref>{{cite news |last1=Goswami |first1=Rohan |title=Dish Network confirms network outage was a cybersecurity breach P |url=https://www.cnbc.com/2023/02/28/dish-network-confirms-network-outage-was-a-cybersecurity-breach.html |access-date=15 November 2023 |work=CNBC |date=28 February 2023}}</ref><ref>{{cite web |last1=Sevilla |first1=Gadjo |title=Beleaguered Dish struggles to recover from cyberattack |url=https://www.insiderintelligence.com/content/beleaguered-dish-struggles-recover-cyberattack |website=Insider Intelligence |access-date=15 November 2023}}</ref> Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours.<ref>{{cite news |last1=Ovide |first1=Shira |title=We all should worry about the Dish and Sling TV cyberattack |url=https://www.washingtonpost.com/technology/2023/04/04/dish-network-data-breach-advice/ |access-date=15 November 2023 |work=The Washington Post |date=4 April 2023}}</ref> In the aftermath of the ransomware attack, Dish Network was criticized for lack of transparency or communication with its customers.<ref>{{cite news | url=https://www.forbes.com/sites/emilsayegh/2023/05/09/dishing-on-dish-network-unpacking-a-cyberattack/ |last=Sayegh |first=Emil |title=Dishing On Dish Network: Unpacking A Cyberattack | work=[[Forbes]] | date=May 9, 2023 | url-access=limited}}</ref>
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