Editing EasyJet (section)

==Corporate affairs==

===Business strategy===
EasyJet, like [[Ryanair]], uses a business model pioneered by [[Southwest Airlines]]. Both airlines have adapted this model for the European market through further cost-cutting measures, such as not selling connecting flights or providing complimentary snacks on board. The key points of this business model are high aircraft utilisation, quick turnaround times, charging for extras (such as priority boarding, holding baggage, and food) and keeping operating costs low.<ref name="YEALD">{{cite web | last = Ottink | first = Frank | title = EasyJet will soon be bigger than Ryanair | publisher = Yeald | date = 7 December 2004 | url = http://www.yeald.com/Yeald/a/33111/EasyJet_will_soon_be_bigger_than_ryanair.html | access-date = 21 January 2008 | url-status = dead | archive-url = https://web.archive.org/web/20041209042918/http://www.yeald.com/Yeald/a/33111/easyjet_will_soon_be_bigger_than_ryanair.html | archive-date = 9 December 2004 | df = dmy-all }}</ref>

Initially, EasyJet's employment strategy was to maintain control with minimal union involvement. During the 2000s, the airline adopted a different approach, deciding to make accommodations for unions.<ref name="Bamber, G.J., Gittell, J.H., Kochan, T.A. & von Nordenflytch, A. 2009"/>

Originally, EasyJet did not allocate seats so passengers took any available seats, with the option to pay for "Speedy Boarding", which allowed them to be first onto the aircraft. Since 2012, all passengers are allocated numbered seats before boarding commences, as it was found that this does not slow down boarding times and could earn more revenue than Speedy Boarding. Passengers can pay an additional fee for certain seats such as the front few rows and overwing seats (which have extra legroom).<ref>{{cite news |url=https://www.theguardian.com/business/2012/sep/05/easyjet-allocated-seats-all-flights |title=EasyJet to launch allocated seats on all flights |author=Dan Milmo |newspaper=The Guardian |date=5 September 2012}}</ref>

===Business trends===

Between the start of the [[COVID-19 pandemic]] and August 2020, EasyJet raised over £2.4 billion in new finance. Out of the sum, £600 million came from the Covid Corporate Financing Facility provided by the UK government and over £400 million was raised from the placement of shares.<ref>{{cite news|url=https://www.ft.com/content/30d68abc-50bd-49e0-9f16-313980884fdd |archive-url=https://ghostarchive.org/archive/20221210/https://www.ft.com/content/30d68abc-50bd-49e0-9f16-313980884fdd |archive-date=10 December 2022 |url-access=subscription|title= EasyJet raises further £600m as Covid-19 disruption continues |work=[[Financial Times]]|last=Georgiadis|first=Phillip|date=14 August 2020|access-date=14 August 2020}}</ref> In November 2020, EasyJet announced that, due to the pandemic and the lockdowns in many countries, it would scale back its reduced flying schedule to no more than 20 per cent of capacity.<ref>{{Cite web|date=7 November 2020|title=EasyJet scales back flying capacity due to lockdowns|url=https://arab.news/z5zuv|access-date=7 November 2020|website=Arab News|language=en}}</ref> It also announced its first annual loss during the 25-year history of the company.<ref>{{Cite news|date=17 November 2020|title=EasyJet slumps to first annual loss amid pandemic|language=en-GB|work=BBC News|url=https://www.bbc.com/news/business-54970784|access-date=17 November 2020}}</ref>

The key trends for the EasyJet Group are (as of the financial year ending 30 September):<ref>{{Cite web |title=Reports and Presentations - Annual Report and Accounts |url=https://corporate.easyjet.com/investors/reports-and-presentations/default.aspx |access-date=13 August 2024 |website=EasyJet}}</ref>
{{sticky header}}

{| class="wikitable sortable sticky-header" style="text-align:center;"
!
!Turnover<br>(£m)
!Net<br>profit/loss<br>(£m)
!Number of<br>employees<ref>{{Cite web |title=easyJet plc: employees by gender yearly |url=https://www.statista.com/statistics/1007801/easyjet-plc-employees-gender-breakdown/ |access-date=22 September 2023 |website=Statista |language=en}}</ref>
!Number of<br>passengers<br>(m)
!Load<br>factor<br>(%)
!Fleet<br>size<ref name=":1">{{Cite web |title=EasyJet: aircraft fleet size yearly |url=https://www.statista.com/statistics/753863/number-of-aircraft-in-the-easyjet-fleet/ |access-date=22 September 2023 |website=Statista |language=en}}</ref>
!References
|-
| style="text-align:left;" |2004
|1,091
|41.1
|3,656
|24.3
|84.5
|92
|<ref name="AR2005">{{cite web |title=Annual Report 2005 |url=https://corporate.easyjet.com/files/doc_financials/2005/q4/2005-preliminary-results.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
| style="text-align:left;" |2005
|1,314
|42.6
|3,875
|29.6
|85.2
|109
|<ref name="AR2005" />
|-
| style="text-align:left;" |2006
|1,620
|94.1
|4,359
|33.0
|84.8
|122
|<ref>{{cite web |title=Annual Report 2006 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2006/press_release_prelims_final.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
| style="text-align:left;" |2007
|1,797
|152
|5,493
|37.2
|83.7
|137
|<ref>{{cite web |title=Annual Report 2007 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2007/easyjet_press_release_results_ye_2007.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
| style="text-align:left;" |2008
|2,363
|83.2
|6,375
|43.7
|84.1
|165
|<ref>{{cite web |title=Annual Report 2008 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2008/2008-1.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
| style="text-align:left;" |2009
|2,667
|71.2
|6,478
|45.2
|85.5
|181
|<ref>{{cite web |title=Annual Report 2009 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2009/FINAL-16_11_09.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2010
|2,973
|121
|6,887
|48.8
|87.0
|196
|<ref>{{cite web |title=Annual Report 2010 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2010/2010-11-16.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2011
|3,452
|225
|8,288
|54.5
|87.3
|204
|<ref>{{cite web |title=Annual Report 2011 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/media/latest-news/2011/15-November-easyJet-plc.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2012
|3,854
|255
|8,446
|58.4
|88.7
|214
|<ref>{{cite web |title=Annual Report 2012 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/media/latest-news/2012/fy-2012-en.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2013
|4,258
|398
|8,945
|60.8
|89.3
|217
|<ref>{{cite web |title=Annual Report 2013 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/media/latest-news/2013/fy-2013-en.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2014
|4,527
|450
|9,649
|64.8
|90.6
|226
|<ref>{{cite web |title=Annual Report 2014 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2014/2014-full-year-results-18-nov.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2015
|4,686
|548
|10,388
|68.6
|91.5
|241
|<ref>{{cite web |title=Annual Report 2015 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2015/2015-full-year-results.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2016
|4,669
|427
|10,774
|73.1
|91.6
|257
|<ref>{{cite web |title=Annual Report 2016 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2016/2016-full-year-results.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2017
|5,047
|325
|12,280
|80.2
|92.6
|279
|<ref>{{cite web |title=Annual Report 2017 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2017/fy-2017-rns-results-statement-final.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2018
|5,898
|466
|14,245
|88.5
|92.9
|315
|<ref>{{cite web |title=Annual Report 2018 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2018/easyjet-fy-18-release.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2019
|6,385
|349
|15,518
|96.1
|91.5
|331
|<ref>{{cite web |title=Annual Report 2019 |url=https://s203.q4cdn.com/522538739/files/doc_financials/2024/ar/easyJet_AR24_web.pdf |access-date=17 December 2024 |publisher=EasyJet}}</ref>
|-
|2020
|3,009
|{{color|red|−1,079}}
|14,292
|48.1
|87.2
|342
|<ref>{{cite web |title=Annual Report 2020 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2020/fy2020-release.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2021
|1,458
|{{color|red|−858}}
|13,632
|20.4
|72.5
|308
|<ref>{{cite web |title=Annual Report 2021 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2021/2021-full-year-results-release.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2022
|5,769
|{{color|red|−169}}
|14,443
|69.7
|85.5
|320
|<ref>{{cite web |title=Annual Report 2022 |url=https://corporate.easyjet.com/~/media/Files/E/Easyjet/pdf/investors/results-centre/2022/2022-fy-results-release.pdf |access-date=21 September 2023 |publisher=EasyJet}}</ref>
|-
|2023
|8,171
|324
|16,697
|82.8
|89.3
|336
|<ref>{{cite web |title=Annual Report 2023 |url=https://corporate.easyjet.com/files/doc_financials/2023/ar/43627_easyJet_Annual-Report_Web.pdf |access-date=22 February 2024 |publisher=EasyJet}}</ref>
|-
|'''2024'''
|'''9,309'''
|'''452'''
|'''17,639'''
|'''89.7'''
|'''89.3'''
|'''347'''
|<ref>{{cite web |title=Annual Report 2024 |url=https://corporate.easyjet.com/files/doc_financials/2023/ar/43627_easyJet_Annual-Report_Web.pdf |access-date=22 February 2024 |publisher=EasyJet}}</ref>
|}

===Head office===
[[File:EasyJetHQ.jpg|thumb|Hangar 89 at [[London Luton Airport]], EasyJet's head office]]
EasyJet's head office is Hangar 89 (H89), a building located on the grounds of [[London Luton Airport]] in [[Luton]], [[Bedfordshire]]; the hangar is located {{convert|150|m|ft}} from EasyLand, the previous headquarters of the airline. Hangar 89, built in 1974, has {{convert|30000|sqft|sqm}} of office space and can house three aircraft the size of an Airbus A319 at one time. When EasyJet received H89, it had a 1970s-style office setup. The airline modernised the building and painted it orange.<ref>{{cite web |url=http://www.EasyJet.com/en/News/new_EasyJet_headquarters.html |title=New headquarters for EasyJet at London Luton Airport |publisher=EasyJet |access-date=28 January 2010 |archive-url=https://web.archive.org/web/20100118143235/http://www.easyjet.com/en/News/new_easyjet_headquarters.html |archive-date=18 January 2010 |url-status=dead }}</ref>

===Marketing===
EasyJet's early marketing slogan was "making flying as affordable as a pair of jeans". It urged travellers to cut out the travel agent. Its original advertising consisted of little more than the airline's telephone booking number painted in bright orange on the side of its aircraft.<ref name="KE"/> The specific colour that EasyJet uses closely resembles that of the telecommunications corporation [[Orange S.A.|Orange]] and was a subject of dispute between the two companies in 2004 when EasyGroup launched a mobile phone subsidiary, [[EasyGroup#EasyMobile|easyMobile]].<ref>{{cite news |url=https://www.theguardian.com/media/2004/aug/16/newmedia.marketingandpr |title=Easy brand's future may not be orange |author=Julia Day |access-date=25 September 2018 |newspaper=The Guardian |date=16 August 2004}}</ref><ref>{{cite news |url=http://news.bbc.co.uk/1/hi/magazine/3555398.stm |title=Can you 'own' a colour? |work=BBC News|author=Duncan Walker |access-date=25 September 2018 |date=11 August 2004}}</ref>

The ''[[Airline (UK TV series)|Airline]]'' TV series created by [[LWT]] and filmed between 1999 and 2007 made EasyJet a household name in the United Kingdom. The series, while not always portraying the airline in a positive light, did much to promote it during this time.<ref name="ARL">{{cite web | title = "Airline" (1999) | website=[[IMDb]] | url = https://www.imdb.com/title/tt0426641/ | access-date =28 January 2010}}</ref> The airline has used a number of [[slogan]]s since its establishment, including "The Web's Favourite Airline", "Come on, let's fly" and "To Fly, To Save" (a parody of [[British Airways|British Airways']] slogan "To Fly, To Serve"). This was then followed by "[....] by easyJet", with "Europe by easyJet" and "business by easyJet" being the most widely used. It currently uses the slogan "This is Generation easyJet".<ref>{{cite web |url=https://www.tvadmusic.co.uk/2013/09/easyjet-this-is-generation-easyjet/ |title=This is Generation easyJet |publisher=TV Ad Music |access-date=4 March 2018}}</ref>

===Environment===

In June 2007, EasyJet announced plans for the construction of its airliner, dubbed ''EcoJet''. It was claimed to possess improved [[fuel efficiency]] over contemporary airliners. To achieve this, the EcoJet was described as using [[propfan]] engines, as well as being constructed with extensive use of [[carbon fibre]] [[composite material]]. At the time of the announcement, it was stated that the [[first flight]] was scheduled to occur sometime during 2015.<ref>{{cite news |url=https://www.theguardian.com/environment/2007/jun/14/theairlineindustry.business |title=EasyJet unveils 'ecoJet' |author=Dan Milmo |newspaper=The Guardian |date=14 June 2007}}</ref><ref>{{cite web |url = https://www.science20.com/the_science_of_motherhood/ecojet_the_prius_of_the_skies |title = EcoJet: The Prius of the Skies |website = science20.com |date = 2 October 2008}}</ref> Speaking at the time, EasyJet chief executive Andy Harrison commented that: "We have not developed a new concept. We have taken ideas from Boeing, Airbus and the engine manufacturers and put them together." Harrison claimed that the EcoJet, combined with other improvements in the industry, would enable a 50% reduction in [[greenhouse gas emissions]] within eight years.<ref>{{cite news |url = https://www.chinatravelnews.com/article/13114 |title = EasyJet unveils low-emission 'EcoJet' aircraft |first = Kimberly |last = Crandell |publisher = chinatravelnews.com |date = 19 June 2007}}</ref> However, there have been few announcements on the project since then.<ref name = "raeshort 2017"/> EasyJet then campaigned for the UK to replace [[air passenger duty]] (APD) with a new tax that would vary depending on distance travelled and aircraft type.<ref>{{cite news | last = Dunn | first = Graham | title = EasyJet urges new tax to replace air passenger duty as part of green push | work=[[Flight International]] | date = 18 September 2007 | url = http://www.flightglobal.com/articles/2007/09/18/216842/EasyJet-urges-new-tax-to-replace-air-passenger-duty-as-part-of-green-push.html | access-date =8 February 2008}}</ref>

In July 2008, the [[Advertising Standards Authority (United Kingdom)|United Kingdom Advertising Standards Authority]] (ASA) criticised a press campaign by the airline, over a misleading environmental claim that its aircraft released 22% fewer emissions than rival airlines. The figures used were not based on emissions produced by an EasyJet aircraft or emissions produced by the airline overall as the advertisement implied, and ASA declared that the airline had broken advertising rules. The judgement that followed reprimanded the airline in April 2007 after it made comments that its aircraft created 30% less pollution per passenger than some of its rivals.<ref>{{cite news | last = Sweney| first = Mark | title = EasyJet ads criticised over green claims |work=The Guardian |location=UK | date = 2 July 2008 | url = https://www.theguardian.com/media/2008/jul/02/advertising1 | access-date =22 February 2009 }}</ref>

In February 2011, the airline painted eight of its aircraft with a lightweight, thin "revolutionary nanotechnology coating" [[polymer]]. It works by reducing the build-up of debris and reduces [[drag (physics)|drag]] across the surface of the aircraft, thus reducing the fuel bill. It was estimated the airline could save 1–2% annually, equating to a £14 million reduction in fuel costs. The coating has already been used on US military aircraft and if successful EasyJet would apply the paint to its whole fleet.<ref>{{cite news |title=EasyJet paint job makes fuel bills less of a drag |first=Jonathan |last=Sumberg |url=https://www.bbc.co.uk/news/business-12428667 |work=BBC News |date=13 February 2011 |access-date=14 February 2011}}</ref> In late 2015, EasyJet started making use of [[artificial intelligence]] (AI) and [[big data]] for the purpose of improving efficiency, cutting costs, and enhancing the customer experience.<ref>{{cite web |url = https://www.ft.com/content/9017e37a-8c59-11e5-a549-b89a1dfede9b |title = EasyJet looks to AI to cut delays and deliver its bacon butties |first = Tanya |last = Powley |work = Financial Times|date = 16 November 2015}}</ref>

On 27 September 2017, EasyJet announced its partnership with an American start-up company [[Wright Electric]] with the purpose of developing and introducing a short-haul 120-seat all-electric airline.<ref name = "raeshort 2017"/> The propulsion system is said to comprise a series of eight electrically driven [[ducted fan]]s that are buried in the wings, which are powered by numerous [[Electric battery|battery]] packs distributed underneath the cabin floor; it is claimed to possess a range of roughly 335 miles, suitable for about one-fifth of EasyJet's current city routes, and facilitate zero-emission flights, as well as being 50% quieter and 10% less expensive to operate than conventional jet airliners. At the time, EasyJet stated that it intended to introduce electric aircraft into revenue service within 10 years.<ref name = "raeshort 2017">{{cite web |first = Tim |last = Robinson |url = https://www.aerosociety.com/news/can-easyjet-short-circuit-electric-airliner-flight/ |title = Can easyJet short circuit electric airliner flight? |publisher = Royal Aeronautical Society |date = 6 October 2017}}</ref> In October 2018, EasyJet stated that progress was being made on its electric ambitions and that the partnerships planned to test a nine-seater electric plane as early as 2019.<ref>{{cite web |url = https://www.designboom.com/technology/easyjet-electric-plane-11-31-2018/ |title = easyjet will launch first electric plane in 2019 |publisher = designboom.com |date = 30 November 2018}}</ref><ref>{{cite web |url = https://www.reuters.com/article/easyjet-ceo-electric/easyjet-makes-progress-with-electric-aircraft-plan-idUSL8N1X93FY |title = EasyJet makes progress with electric aircraft plan |publisher = Reuters |date = 29 October 2018}}</ref>

Since November 2019, EasyJet has offset the carbon emissions from all of its flights using [[carbon offset]]ting projects that meet either the Gold Standard or Verified Carbon Standard (VCS) accreditation. As a result, it is the first major airline in the world to operate net-carbon-zero flights across its entire network.<ref>{{Cite news|first=Gwyn|last=Topham|date=19 November 2019|title=EasyJet to offset carbon emissions from all its flights|language=en-GB|work=The Guardian|url=https://www.theguardian.com/business/2019/nov/19/easyjet-offset-carbon-emissions-flights-thomas-cook-collapse|access-date=2 December 2020|issn=0261-3077}}</ref><ref>{{Cite web|title=Carbon offsetting|url=https://www.easyjet.com/en/sustainability|access-date=2 December 2020|website=www.easyjet.com}}</ref> The airline describes this as an "interim" measure whilst the next generation of aircraft propulsion is developed. Consequently, EasyJet announced a partnership with Airbus on a joint research project into zero-emission hydrogen aircraft.<ref>{{Cite web |author=Editorial Board|date=23 September 2020|title=Sustainable flights, easyJet and Airbus work on zero-emission aircraft {{!}} SmartGreen Post {{!}} news from the environment|url=https://www.smartgreenpost.com/2020/09/23/sustainable-flights-easyjet-and-airbus-work-on-zero-emission-aircraft/|access-date=2 December 2020|language=en-US}}</ref><ref>{{Cite web|title=ZEROe|url=https://www.airbus.com/innovation/zero-emission/hydrogen/zeroe.html|access-date=2 December 2020|website=Airbus|language=en}}</ref>

===Customer issues===
EasyJet has been criticised in Germany for not observing [[European Union]] law on compensation (and assistance to passengers) in cases of denied boarding, delays or cancellations ([[Regulation 261/2004]]). When flights are cancelled, passengers are supposed to be reimbursed within one week. In 2006, the airline did not always refund tickets in a timely fashion. Passengers occasionally had to wait longer for reimbursement of their expenses.<ref>{{cite news | last = Brignall | first = Miles | title = Are you receiving us, EasyJet? |work=The Guardian |location=UK | date = 16 September 2006 | url = http://money.guardian.co.uk/travel/story/0,,1873612,00.html | access-date =8 February 2008 }}</ref><ref>{{cite news | last = Brignall | first = Miles | title = Take this on board, EasyJet |work=The Guardian |location=UK | date = 23 September 2006 | url = http://money.guardian.co.uk/weekly/story/0,,1878762,00.html | access-date =8 February 2008 }}</ref>

In July 2011, the airline tried to refuse the carriage of a boy with [[muscular dystrophy]] because he had an electric wheelchair.<ref>{{cite web |url = https://www.theguardian.com/money/2011/jun/27/EasyJet-discriminatory-wheelchair-policy |title = EasyJet discriminatory wheelchair policy |work = The Guardian|date = 27 June 2011}}</ref> In separate incidents in 2012, [[paralympian]]s received similar treatment,<ref>{{cite web |url = http://travel.aol.co.uk/2012/10/28/EasyJet-accused-of-discriminating-against-disabled-passengers/ |title = EasyJet accused of discriminating against disabled passengers |publisher = AOL}}</ref> and a French court found the airline guilty of three counts of disability discrimination.<ref>{{cite web |url = https://www.bbc.co.uk/news/world-16552904 |title = EasyJet loses disability discrimination case in France |work = BBC News |date = 13 January 2012}}</ref> In January 2017, the company was fined €60,000 by another French court because it had refused to allow a disabled passenger to the board in 2010; the company cited security concerns and internal regulations but said it would not appeal against the ruling.<ref>{{cite news |url=https://www.theguardian.com/business/2017/jan/20/french-court-fines-easyjet-over-refusal-to-let-disabled-passenger-board |title=French court fines easyJet over refusal to let disabled passenger board |date=20 January 2017 |work=The Guardian |access-date=20 January 2017}}</ref>

In September 2013, a passenger who sent a [[Tweet (social media)|tweet]] complaining about the airline after his flight was delayed said he was initially told he would not be allowed to board the aircraft because of the posting.<ref>{{cite news |author=Felicity Morse |url=https://www.independent.co.uk/news/easyjet-threatens-not-to-let-passenger-board-after-he-criticises-airline-on-twitter-8838441.html |title=EasyJet threatens not to let passenger board after he criticises airline on Twitter |newspaper=The Independent |date=25 September 2013 |access-date=17 January 2014}}</ref>

On 27 August 2020, the airline was sued by a woman over discriminatory concerns. The woman had been asked to switch seats twice in a row, to accommodate two ultra-Orthodox Jewish men.<ref>{{Cite web|date=27 August 2020|title=Passenger sues easyJet after crew told her to move seats to satisfy ultra-Orthodox Jews|url=http://www.theguardian.com/business/2020/aug/27/woman-sues-easyjet-after-being-told-to-move-seats-due-to-ultra-orthodox-jewish-men|access-date=30 August 2020|website=The Guardian|language=en}}</ref>

On 18 August 2023, a blind couple stated the airline "refused" to assist them with booking tickets after a missed previous flight, stating they must book online and "told [them] they couldn't help us". The airline offered an apology and [[Swissport]] and [[ABM Industries|ABM]] who provided passenger assistance service on behalf of the airline that day said they are both "looking into this".<ref>{{Cite news |date=18 March 2023 |title=Blind man says Easyjet staff 'refused to help' him buy flights |language=en-GB |work=BBC News |url=https://www.bbc.com/news/uk-england-merseyside-66541768 |access-date=18 August 2023}}</ref>

=== European AOC ===
{{main|EasyJet Europe}}

Following the UK's referendum vote to leave the European Union, EasyJet announced a plan to establish an Air Operator Certificate (AOC) in another EU member state. This will secure the flying rights of the 30% of EasyJet's network that remains wholly within and between EU states, excluding the UK. EasyJet expected a one-off cost of around £10 million over two years with up to £5 million incurred in the 2017 financial year. The primary driver of the cost is the re-registering of aircraft in an EU AOC jurisdiction.<ref>{{cite web |url=https://mediacentre.easyjet.com/stories/10110 |title=easyJet Media Centre Trading statement |date = 31 December 2016 |website= mediacentre.easyjet.com}}</ref> In July 2017, EasyJet announced that it has applied for, and was subsequently granted by the [[Ministry of Transport (Austria)|Ministry of Transport]], an Austrian Air Operator Certificate (AOC) and operating permit, thereby establishing [[EasyJet Europe]]. The new airline is headquartered in Vienna and will allow EasyJet to continue operating flights across and within European countries after the UK leaves the EU. The first aircraft, an Airbus A320, was re-registered as OE-IVA.<ref>{{cite web |url=https://www.austrianwings.info/2017/07/easyjet-europe-nimmt-betrieb-mit-oesterreichischem-aoc-und-betreiberbewilligung-auf/ |title=EasyJet Europe nimmt Betrieb mit österreichischem AOC und Betreiberbewilligung auf |trans-title=EasyJet Europe starts operating with an Austrian AOC and operator license |website = austrianwings.info |date=20 July 2017 |access-date=20 July 2017}}</ref>

EasyJet announced that the transition would result in no job losses in the UK, as the staff to be employed by EasyJet Europe are already based in the EU27. [[EasyJet UK]] staff would continue to be based in Luton. The group will thus comprise three airlines, EasyJet UK, EasyJet Europe, and EasyJet Switzerland, all of which are owned by EasyJet PLC, which is itself EU owned and controlled, listed on the London Stock Exchange, and based in the UK.<ref>{{Cite news |url=http://mediacentre.easyjet.com/stories/10268/ |title=update on European AOC |website = mediacentre.easyjet.com}}</ref> In May 2018, EasyJet confirmed that it was very close to achieving the required majority EU27 share ownership and that the UK government will nevertheless continue to consider it as a UK airline.<ref>{{cite news |last1=Moores |first1=Victoria |title=EasyJet confirmed as UK airline, despite EU ownership |url=http://atwonline.com/aeropolitics/easyjet-confirmed-uk-airline-despite-eu-ownership |access-date=25 May 2018 |work=Air Transport World |date=24 May 2018 |language=en}}</ref>