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==Performance== Performance figures for National Express’s last quarter as franchise holder, July to September 2004, were: {|class="wikitable sortable" !Numbers|Period!!Numbers|[[Public Performance Measure|% trains arriving within 5 mins of scheduled time]]!!Numbers|Change |- |{{sort|1|Jul - Sep 2004}}||82.8%||{{sort|2|Down 4.2% on the same quarter the previous year}} |- |{{sort|1|Jul - Sep 2004}}||84.2%||{{sort|1|Down 1.0% on the previous year as a whole}} |} Performance figures for FirstGroup’s first quarter as franchise holder, October to December 2004, were: {|class="wikitable sortable" !Numbers|Period!!Numbers|% trains arriving within 5 mins of scheduled time!!Numbers|Change |- |{{sort|1|Oct - Dec 2004}}||79.8%||{{sort|2|Down 1.9% on the same quarter the previous year}} |- |{{sort|1|Oct - Dec 2004}}||83.7%||{{sort|1|Down 0.5% on the previous year as a whole}} |} FirstGroup started operating the franchise on 17 October 2004. The performance figures released by the Office for Rail Regulation (ORR) are as follows: {|class="wikitable sortable" !Numbers|Period!!Numbers|% trains arriving within<br>5 mins of scheduled time<br>(over three months)!!Numbers|Change over<br>same quarter the previous year!!Numbers|% trains arriving within<br>5 mins of scheduled time<br>Moving Annual Average (MAA)!!Numbers|Change over<br>previous year as a whole |- |{{sort|01|Apr - Jun 2007}}<ref name=trends1>{{Cite web |url = http://www.rail-reg.gov.uk/upload/pdf/341.pdf |title = ORR Statistics for Q1 2007/08 |access-date = 3 November 2007 |archive-date = 29 February 2008 |archive-url = https://web.archive.org/web/20080229173713/http://www.rail-reg.gov.uk/upload/pdf/341.pdf |url-status = live }}</ref>||91.4%||{{sort|2|Up 0.8%}}||89.0%||{{sort|2|Up 0.2%}} |- |{{sort|02|Jul - Sep 2007}}<ref name=trends2>{{Cite web |url = http://www.rail-reg.gov.uk/upload/pdf/347.pdf |title = ORR Statistics for Q2 2007/08 |access-date = 12 February 2008 |archive-date = 28 February 2008 |archive-url = https://web.archive.org/web/20080228103517/http://www.rail-reg.gov.uk/upload/pdf/347.pdf |url-status = live }}</ref>||93.0%||{{sort|2|Up 2.2%}}||89.6%||{{sort|2|Up 0.7%}} |- |{{sort|03|Oct - Dec 2007}}<ref name=trends3>{{cite web |url = http://www.rail-reg.gov.uk/upload/pdf/356.pdf |title = ORR Statistics for Q3 2007/08 |archive-url = https://web.archive.org/web/20081219163142/http://www.rail-reg.gov.uk/upload/pdf/356.pdf |archive-date = 19 December 2008 |url-status = live}}</ref>||87.3%||{{sort|2|Up 2.8%}}||90.1%||{{sort|2|Up 0.6%}} |- |{{sort|04|Jan - Mar 2008}}<ref name=trends4>{{Cite web |url = http://www.rail-reg.gov.uk/upload/pdf/375.pdf |title = ORR Statistics for Q4 2007/08 |access-date = 1 August 2008 |archive-date = 7 November 2008 |archive-url = https://web.archive.org/web/20081107213743/http://www.rail-reg.gov.uk/upload/pdf/375.pdf |url-status = live }}</ref>||90.5%||{{sort|2|Up 2.0%}}||90.6%||{{sort|2|Up 0.6%}} |- |{{sort|05|Apr - Jun 2008}}<ref name=trends5>Office of Rail Regulation - ''[http://www.rail-reg.gov.uk/upload/pdf/382.pdf National Rail Trends] {{Webarchive|url=https://web.archive.org/web/20081105152817/http://www.rail-reg.gov.uk/upload/pdf/382.pdf |date=5 November 2008 }}'', (2008), p. 22</ref>||93.6%||{{sort|2|Up 2.4%}}||91.1%||{{sort|2|Up 0.6%}} |- |{{sort|06|Jul - Sep 2008}}<ref name=trends6>Office of Rail Regulation - ''[http://www.rail-reg.gov.uk/upload/pdf/rolling-c2-railperf-v2.pdf National Rail Trends] {{webarchive|url=https://web.archive.org/web/20090327151033/http://www.rail-reg.gov.uk/upload/pdf/rolling-c2-railperf-v2.pdf |date=27 March 2009 }}'', (2009), p. 5</ref>||92.8%||{{sort|2|Down 0.2%}}||91.0%||{{sort|2|Up 0.4%}} |- |{{sort|07|Oct - Dec 2008}}<ref name=trends7>Office of Rail Regulation - ''[http://webarchive.nationalarchives.gov.uk/20090707011623/http%3A//www.rail%2Dreg.gov.uk/upload/pdf/rolling%2Dc2%2Drailperf%2Dq3.pdf National Rail Trends]'', (2009), p. 5</ref>||86.5%||{{sort|2|Down 0.9%}}||90.9%||{{sort|2|Up 0.3%}} |- |{{sort|08|Jan - Mar 2009}}<ref name=trends8>Office of Rail Regulation - ''[http://www.rail-reg.gov.uk/upload/pdf/nrt-yearbook-0809.pdf National Rail Trends] {{webarchive|url=http://webarchive.nationalarchives.gov.uk/20090807145839/http%3A//www.rail%2Dreg.gov.uk/upload/pdf/nrt%2Dyearbook%2D0809.pdf |date=7 August 2009 }}'', (2009), p. 24</ref>||89.6%||{{sort|2|Down 1.0%}}>||90.6%||{{sort|2|Down 0.3%}} |- |{{sort|09|Apr - Jun 2009}}<ref name=trends9>Office of Rail Regulation - ''[http://www.rail-reg.gov.uk/upload/pdf/rolling-c2-railperf-011009.pdf National Rail Trends] {{webarchive|url=http://webarchive.nationalarchives.gov.uk/20091009042409/http%3A//www.rail%2Dreg.gov.uk/upload/pdf/rolling%2Dc2%2Drailperf%2D011009.pdf |date=9 October 2009 }}'', (2009), p. 5</ref>||93.0%||{{sort|2|Down 0.6%}}||90.5%||{{sort|2|Down 0.1%}} |- |{{sort|10|Jul - Sep 2009}}<ref name=trends10>Office of Rail Regulation - ''[http://www.rail-reg.gov.uk/upload/pdf/rolling-c2-railperf-140110.pdf National Rail Trends] {{webarchive|url=http://webarchive.nationalarchives.gov.uk/20100303194156/http%3A//www.rail%2Dreg.gov.uk//upload/pdf/rolling%2Dc2%2Drailperf%2D140110.pdf |date=3 March 2010 }}'', (2010), p. 5</ref>||93.5%||{{sort|2|Up 0.9%}}||90.7%||{{sort|2|Up 0.2%}} |- |{{sort|11|Oct - Dec 2009}}<ref name=trends11>{{cite web |url = http://www.rail-reg.gov.uk/upload/pdf/rolling-c2-railperf-080410.pdf |title = Office of Rail Regulation - National Rail Trends |publisher = ORR |url-status = dead |archive-url = http://webarchive.nationalarchives.gov.uk/20100413215527/http%3A//www.rail%2Dreg.gov.uk/upload/pdf/rolling%2Dc2%2Drailperf%2D080410.pdf |archive-date = 13 April 2010 |df = dmy-all}}</ref>||86.7%||{{sort|2|Up 0.2%}}||90.7%||{{sort|2|Unchanged}} |- |{{sort|12|Jan - Mar 2010}}<ref name=trends12>{{cite web |title = National Rail Trends Chapter 2 |url = http://www.rail-reg.gov.uk/upload/pdf/NRTCh2Railperformance20100729.pdf |publisher = ORR |url-status = dead |archive-url = https://www.webcitation.org/5sfPLhSr1?url=http://www.rail-reg.gov.uk/upload/pdf/NRTCh2Railperformance20100729.pdf |archive-date = 11 September 2010 |df = dmy-all}}</ref>||89.5%||{{sort|2|Down 0.1%}}||90.7%||{{sort|2|Unchanged}} |- |{{sort|13|Jul - Sep 2010}}<ref name="trends14">{{cite web |title = National Rail Trends Chapter 2 |url = http://www.rail-reg.gov.uk/upload/pdf/nrt-ch2-railperformance.pdf |archive-url = http://webarchive.nationalarchives.gov.uk/20110203013913/http://www.rail-reg.gov.uk/upload/pdf/nrt%2Dch2%2Drailperformance.pdf |url-status = dead |archive-date = 3 February 2011 |publisher = ORR}}</ref>||94.5%||{{sort|2|Up 1.1%}}||91.4%||{{sort|2|Up 0.8%}} |- |{{sort|14|Oct - Dec 2010}}<ref name="trends14"/>||78.4%||{{sort|2|Down 9.6%}}||92.9%||{{sort|2|Up 2.4%}} |- |{{sort|14|Jan - Mar 2011}}<ref name="NRT-yearbook">{{cite web |title = National Rail Trends 2010-11. Chapter 2 |url = http://www.rail-reg.gov.uk/upload/pdf/nrt-yearbook-2010-11.pdf |publisher = ORR |access-date = 29 August 2011 |archive-date = 7 September 2011 |archive-url = https://web.archive.org/web/20110907173027/http://www.rail-reg.gov.uk/upload/pdf/nrt-yearbook-2010-11.pdf |url-status = live}}</ref>||89.1%||{{sort|2|Down 0.0%}}||90.1%||{{sort|2|Down 0.0%}} |} Note: * The percentage change figures are not the actual increases in % but the percentage increase in the % value. * These values are very similar to the sector performance level.
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