Editing Interactive voice response (section)

=== Healthcare ===
In the context of tuberculosis (TB), patients need to take medicine on a daily basis for a period of few months to completely heal. In public sector, there is a scheme called [[directly observed treatment, short-course]] (DOTS{{Citation needed|date=November 2023}}) which was the most effective source for poor population. However, this method requires the patient to commute to the clinic everyday which adds financial and time constraints to the patient.

99DOTS<ref>{{Cite web|url=https://www.99dots.org/|title=99DOTS|website=www.99dots.org|access-date=2019-03-04}}</ref> is a project that uses good ICTD principles{{Citation needed|date=November 2023}} to use IVR technology to benefit TB patients. Patients have a customized packet of tablets that they receive from the healthcare official who trains them to take the medicine in the sequence daily. Opening the packet in a sequence reveals a phone number that the patient needs to dial to acknowledge that they have taken the medicine. This research project was based out of Microsoft Research India by Bill Theis and who received the [[MacArthur Fellowship]] for the project.<ref>{{Cite web|url=https://www.macfound.org/fellows/973/|title=Bill Thies - MacArthur Foundation|website=www.macfound.org|access-date=2019-03-04}}</ref> The project has spun off as Everwell Technologies<ref>{{Cite web|url=http://www.everwell.org/|title=Everwell|website=www.everwell.org|access-date=2019-03-04}}</ref> which now works closely with the Government of India to scale this technology to patients throughout India.