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Performance indicator
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===Professional services=== Most [[professional services]] firms (for example, management consultancies, systems integration firms, or digital marketing agencies) use three key performance indicators to track the health of their businesses. They typically use [[professional services automation]] (PSA) software to keep track of and manage these metrics. * '''[[Utilization rate]]''' = the percentage of time employees spend generating revenue * '''Project profitability''' = the difference between the revenue generated by a project and the cost of delivering the work * '''Project success rate''' = the percentage of projects delivered on time and under budget
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