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Surface Transportation Board
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===Office of Public Assistance, Governmental Affairs, and Compliance=== The Office of Public Assistance, Governmental Affairs, and Compliance is the agency's principal point of contact with Congress, state and local governments, the media, industry stakeholders, and the general public. This office includes the Rail Customer and Public Assistance Program, where Board staff solves problems ranging from a simple answer to a telephone inquiry to lengthy informal dispute resolution efforts between railroads and shippers.<ref>{{cite web | url=http://www.stb.dot.gov/stb/rail/consumer_asst.html | title=Rail Customer and Public Assistance program | archive-url=https://web.archive.org/web/20160315183729/http://stb.dot.gov/stb/rail/consumer_asst.html | archive-date=March 15, 2016}}</ref>
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