Editing Systems theory (section)

====User-centered design process====
Systems thinking is a crucial part of [[user-centered design]] processes and is necessary to understand the whole impact of a new [[human computer interaction]] (HCI) [[Information System|information system]].<ref>{{cite web |last1=Söderström |first1=Jonas |title=Algoritmiska larm belastar sjukvården |url=http://javlaskitsystem.se/2020/02/algoritmiska-larm-belastar-sjukvarden/ |website=Jävla skitsystem |access-date=12 September 2020 |archive-date=6 August 2020 |archive-url=https://web.archive.org/web/20200806011103/http://javlaskitsystem.se/2020/02/algoritmiska-larm-belastar-sjukvarden/ |url-status=live }}</ref> Overlooking this and developing software without insights input from the future users (mediated by user experience designers) is a serious design flaw that can lead to complete failure of information systems, increased stress and mental illness for users of information systems leading to increased costs and a huge waste of resources.<ref>{{cite book |last1=Söderström |first1=Jonas |title=Jävla skitsystem! |date=2010 |publisher=Karnaval Förlag |location=Stockholm |page=16,17}}</ref> It is currently surprisingly uncommon for organizations and governments to investigate the project management decisions leading to serious design flaws and lack of usability.{{citation needed|date=September 2020}}

The [[Institute of Electrical and Electronics Engineers]] estimates that roughly 15% of the estimated $1 trillion used to develop information systems every year is completely wasted and the produced systems are discarded before implementation by entirely preventable mistakes.<ref>{{cite web |last1=Charette |first1=Robert N. |title=Why Software Fails |url=https://spectrum.ieee.org/why-software-fails |website=IEEE Spectrum |date=2 September 2005 |access-date=12 September 2020 |archive-date=9 September 2020 |archive-url=https://web.archive.org/web/20200909063905/https://spectrum.ieee.org/computing/software/why-software-fails |url-status=live }}</ref> According to the CHAOS report published in 2018 by the Standish Group, a vast majority of information systems fail or partly fail according to their survey:
{{Blockquote|Pure success is the combination of high customer satisfaction with high return on value to the organization. Related figures for the year 2017 are: successful: 14%, challenged: 67%, failed 19%.<ref>{{cite web |last1=Portman |first1=Henny |title=Review CHAOS Report 2018 |url=https://hennyportman.wordpress.com/2020/01/03/review-chaos-report-2018/ |website=Henny Portman's Blog |date=3 January 2020 |access-date=11 September 2020 |archive-date=29 September 2020 |archive-url=https://web.archive.org/web/20200929194449/https://hennyportman.wordpress.com/2020/01/03/review-chaos-report-2018/ |url-status=live }}</ref>}}