Editing BroadVoice

{{Short description|American communications services company}}
{{advert|date=June 2020}}
{{Infobox company
 |name  = Broadvoice Inc.
 |logo  = BroadVoice logo.svg
 |type  = [[Private company|Private]]
 |key_people    =
 |foundation    = December 2003 in [[Lowell, Massachusetts]]
 |location      = [[Northridge, California|Northridge]], [[California]]
 |industry      = [[telecommunication|Communications]] services
 |products      = [[Voice over IP]]
 |revenue       = 
 |num_employees = 350
| homepage = {{url| https://broadvoice.com}}
}}

'''Broadvoice''' is a privately owned company headquartered in [[Northridge, California]].  They provide [[Voice over IP]] (VOIP) cloud-based [[telecommunications]] services to small, medium, and enterprise businesses in the [[United States]]. Broadvoice offers telephone services, unified communications as a service (UCaaS), [[SIP Trunking]], [[telecommunications network]] and security, along with virtual call centers, so business customers can use voice and video communications via a [[broadband Internet]] connection or [[cellular phone]].

==History==

Broadvoice started as a [[pager]] company, Rampage Cellular, in the [[San Fernando Valley]] in the early 1990s. After the [[Northridge Earthquake]] in 1994, its founders Jim Murphy and Ari Ramenzani lost all their inventory stored in their apartment due to flooding of an [[aquarium]], and used the funds from [[FEMA]] to lease their first office.<ref>{{cite web|url= http://voyagela.com/interview/meet-jim-murphy-broadvoice-northridge/|title= Meet Jim Murphy of Broadvoice in Northridge|accessdate=May 17, 2018|publisher= VoyageLA}}</ref> This led to the founding of DSL Extreme, a residential [[broadband internet]] provider, in 1999.<ref>{{cite web|url= https://www.dslextreme.com/about|title= DSL Extreme About Us Page|accessdate=May 17, 2018 }}</ref>

After the  sale of DSL Extreme in 2005 <ref>{{cite web|url= http://www.ikano.com/news/ikano_acquires_dsl_extreme|title=IKANO Acquires DSL Extreme|date=31 March 2006|accessdate=May 17, 2018 }}</ref> Jim and Ari founded [[Phone Power]] in 2005, a residential VOIP Telecommunications service offering telephone services throughout the United States and Canada.

In 2012, [[Phone Power]] acquired Broadvoice; that same year, Phone Power rebranded itself as Broadvoice.<ref>{{cite web|url= http://sfvbj.com/news/2014/feb/25/phone-power-rebrands/|title=Phone Power Rebrands|author=Staff Writer|date=25 February 2014|accessdate=May 17, 2018|publisher=San Fernando Valley Business Journal }}</ref><ref>{{cite web|url= http://labusinessjournal.com/news/2014/feb/24/phone-power-becomes-broadvoice/|title=Phone Power becomes Broadvoice|last=Yang|first=Justin|date=24 February 2014|accessdate=May 18, 2018|publisher=labusinessjournal.com }}</ref>

Before the acquisition by Phone Power, Broadvoice was a subsidiary of Convergent Networks, which was founded in December 2003 by David Epstein and Nathan Stratton and was based in the [[Billerica, Massachusetts]] area as of 2008. Convergent was purchased by Eastern Photonics, a subsidiary of Global NAPs, a [[competitive local exchange carrier]].

Jim Murphy serves as the [[CEO]] of Broadvoice. 
Sam Ghahremanpour serves as President and is responsible for corporate strategy, [[business development]], and brand development. 
George Mitsopoulos serves as the [[chief operating officer]] (COO). He joined Broadvoice with the re-acquisition of [[IKANO]]'s Broadband internet provider DSL Extreme in 2015.<ref>{{cite web|url=https://www.broadvoice.com/about/the-people/|title= Broadvoice Leadership Team Page |accessdate=May 17, 2018 }}</ref>

==Products and Services==

=== B-hive   ===
Broadvoice's b-hive virtual [[call center]] platform combines UCaaS, Contact Center, Cloud PBX and communication tools.<ref>{{cite web|url= https://www.crn.com/news/networking/300100001/crn-exclusive-broadvoice-bundles-ucaas-contact-center-and-connectivity-for-smbs.htm|accessdate=May 18, 2018|title= CRN Exclusive: Broadvoice Bundles UCaaS, Contact Center, And Connectivity For SMBs |last=Narcisi|first=Gina|date=March 1, 2018|publisher=CRN.com}}</ref> The platforms allow users to review and manage call flows through real-time [[analytics]], call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.<ref>{{cite web|url= https://www.broadvoice.com/b-hive/|accessdate=May 18, 2018|title= Broadvoice b-hive Cloud Technology Page|publisher= Broadvoice.com }}</ref><ref>{{cite web|url= https://www.channelpartnersonline.com/2018/03/01/broadvoice-rolls-out-new-ucaas-and-virtual-contact-center-platform/|accessdate=May 18, 2018|title= Broadvoice Rolls Out New UCaaS and Virtual Contact Center Platform |last=Gately|first=Edward|date=March 1, 2018|publisher=Channel Partners}}</ref>

=== Cloud PBX  ===
Broadvoice provides cloud-based VOIP services for businesses. Cloud [[private branch exchange|PBX]] services do not require an onsite PBX system. They offer features that include [[voicemail]], online faxing, remote office capabilities, mobile applications and softphones.<ref>{{cite web|url=https://www.pcmag.com/business/directory/voip-services/108-broadvoice-cloud-pbx |title= Broadvoice Cloud PBX|accessdate=May 17, 2018|publisher=Pc Mag}}</ref>

=== SIP Trunking  ===
Broadvoice [[SIP Trunking]] for businesses allows for equipment already owned to be used. Additional features include call recording, inbound call analytics and unlimited usage options.<ref>{{cite web|url= https://www.broadvoice.com/cloud-communications/sip-trunking/|accessdate=May 18, 2018|title= Broadvoice SIP Trunking Page|publisher= Broadvoice.com }}</ref>

=== Network and Security  ===
Broadvoice offers managed [[firewall (computing)|firewall]], [[cyber security]], and related support.<ref>{{cite web|url= https://www.broadvoice.com/cloud-communications/network-security/|accessdate= May 18, 2018|title= Broadvoice Network & Security Page|publisher= Broadvoice.com|archive-url= https://web.archive.org/web/20180519120435/https://www.broadvoice.com/cloud-communications/network-security/|archive-date= May 19, 2018|url-status= dead}}</ref>

=== UCaas  ===
Broadvoice Unified Communication as a service suite offers SMS and text messaging, [[softphone]], advance calling features, web-based [[Personal communicator|communicator]] tool, call logs, voicemail, faxing, and admin call center analytics.<ref>{{cite web|url= https://www.broadvoice.com/cloud-communications/ucaas/|accessdate=May 18, 2018|title= Broadvoice UCaaS Page|publisher= Broadvoice.com }}</ref><ref>[https://www.yabbit.com.au/ucaas/ UCaas Phone System]</ref>

=== Government  ===
In November 2016, Broadvoice was awarded [[government contractor]] status.<ref>{{cite web|url= http://naspovaluepoint.org/#/contract-details/71/contractor/427|accessdate=May 18, 2018|title= NASPO Cloud Solutions Contractor Page|publisher= Naspovaluepoint.org}}</ref>

==Awards==

* Listed in the San Fernando Valley Business Journal in 2013, 2014, 2016 and 2017.<ref>{{cite news|url= https://www.partneresi.com/sites/default/files/los_angeles_business_journal2016-11-07.pdf|accessdate=May 18, 2018|title= 100 Fastest Growing Private Companies 2016|newspaper= Los Angeles Business Journal}}</ref>
* On [[Deloitte]]'s list of the top fastest growing technology companies in North America.<ref>{{cite web|url= https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology-media-telecommunications/us-tmt-fast-500-2014-winners%27-brochure-121114.pdf|accessdate=May 18, 2018|title= Deloitte's Fast 100 List |publisher= Deloitte.com}}</ref>
* Awarded as one of the fastest-growing companies in the United States by [[Inc. (magazine)|Inc]] 500|5000's annual list for 2015, 2016, and 2017 business growth.<ref>{{cite web|url= https://www.broadvoice.com/broadvoice-named-to-inc-500-5000-fastest-growing-company-list/|accessdate=May 18, 2018|title= Broadvoice Named to Inc. 500 5000 Fastest Growing Company List|publisher= Broadvoice.com}}</ref><ref>{{cite magazine|url= https://www.inc.com/profile/broadvoic|accessdate=May 18, 2018|title= Broadvoice Inc Profile|magazine= Inc.com}}</ref><ref>{{cite magazine|url= https://www.inc.com/inc5000/list/2016/industry/telecommunications|accessdate=May 18, 2018|title= Top 2016 Inc Telecommunication Companies |magazine= Inc.com}}</ref>
* Received the TMC's Unified Communications Excellence Award for companies that have created exceptional UC hardware, software and services that lead the way in the industry.<ref>{{cite web|url= http://news.tmcnet.com/usubmit/2017/11/16/8652194.htm|title= 2017 Unified Communications Excellence Award Winners Announced|last=Nowitz|first=Mandi|date=25 February 2014|accessdate=May 17, 2018|publisher=San Fernando Valley Business Journal }}</ref><ref>{{cite web|url= http://markets.businessinsider.com/news/stocks/broadvoice-awarded-2017-unified-communications-excellence-award-from-internet-telephony-1001921774|title= Broadvoice Awarded 2017 Unified Communications Excellence Award from INTERNET TELEPHONY|accessdate=May 18, 2018|publisher= Businessinsider.com}}</ref>
* Earned the Stevie Award for business development Achievement of the Year in the technology industry.<ref>{{cite web|url= https://stevieawards.com/sales/2017-stevie%C2%AE-award-winners#CustomerServiceDepartment|title= 2017 Stevie Award Winners|accessdate=May 18, 2018|publisher= Steviewawards.com}}</ref>
* Awarded with the Bronze Stevie Award for Telecom Service Department of the Year in 2017.<ref>{{cite web|url= https://www.channelpartnersonline.com/2017/04/12/broadvoice-celebrates-stevie-awards/|title= 2017 Stevie Award Winners|accessdate=May 18, 2018|publisher= Channelpartnersonline.com |date=12 April 2017}}</ref>
* Received a 2018 Internet [[telephony]] award for b-hive.<ref>{{cite web|url= http://www.iagentnetwork.com/e-blasts/BROADVOICE_041118.html|title= Broadvoice Receives 2018 INTERNET TELEPHONY Product of the Year Award|accessdate=May 18, 2018|publisher= iagentnetwork.com |date=11 April 2017}}</ref><ref>{{cite web|url= http://www.cloudcommunications.com/broadvoice-receives-2018-internet-telephony-product-of-the-year-award/|title= Broadvoice Receives 2018 INTERNET TELEPHONY Product of the Year Award|accessdate=May 18, 2018|publisher= Cloudcommunications.com}}</ref>
* Received the Channel Partners Choice award in May 2018 for being recognized as a supplier for innovation in their channel partner programs.<ref>{{cite web|url= https://www.channelpartnersonline.com/2018/04/19/channel-partners-conference-expo-award-winners-announced/|title= Channel Partners Conference & Expo Award Winners Announced|accessdate=May 18, 2018|publisher= Channelpartnersonline.com}}</ref>

==Acquisitions==

In April 2017, Broadvoice acquired XBP, a development-oriented company with a focus on virtual PBX and contact center offerings. This acquisition has allowed Broadvoice to provide a better customer [[user experience]] and has allowed for new features with the launch of its new platform b-hive.<ref>{{cite web|url= https://www.crn.com/news/networking/300084580/broadvoice-picks-up-xbp-to-create-more-customized-voip-contact-center-offerings.htm|title= Broadvoice Picks Up XBP To Create More Customized VoIP, Contact Center Offerings |accessdate=May 18, 2018|publisher= crn.com}}</ref>

In August 2018, Broadvoice acquired YipTel, a Utah-based UCaaS provider.<ref>{{cite web|url=  https://www.channele2e.com/news/broadvoice-acquires-yiptel/|title=Broadvoice Acquires YipTel |accessdate=Aug 2, 2018|publisher= channele2e.com}}</ref>

In July 2021, Broadvoice acquired GoContact, a Portugal-based provider of cloud contact center software.<ref>{{cite web|url=  https://contactcenterhub.es/broadvoice-amplia-su-presencia-internacional-con-gocontact-2021-23-32375/|title=Broadvoice expands its international presence and technology portfolio with the acquisition of GoContact |accessdate=July 23, 2021|publisher= contactcenterhub.es}}</ref>

==See also==
* [[Session Initiation Protocol]] (SIP)
* [[VoIP]]

==References==
{{reflist}}
* {{cite magazine | last = McEvoy | first = Aoife M. | title = Net Phone Zone: Slash Your Phone Bills With Broadvoice | date = April 8, 2005 | url = http://www.pcworld.com/reviews/article/0,aid,120312,00.asp | magazine = [[PC World (magazine)|PC World]] }}
* {{Cite web | last = Muraskin | first = Ellen | title = Broadvoice Plan Offers Good Starting Point for VOIP | date = August 10, 2004 | url = http://www.eweek.com/article2/0,1895,1669966,00.asp | publisher = [[EWeek]] }}

* {{Cite web | last =BW | first = BusinessWire | title = Broadvoice Receives Industry-Leading Net Promoter Score For Customer Loyalty And Satisfaction | date = August 21, 2022 | url = https://www.techdogs.com/tech-news/business-wire/broadvoice-receives-industry-leading-net-promoter-score-for-customer-loyalty-and-satisfaction | publisher = [[TechDogs]] }}

{{DEFAULTSORT:Broadvoice}}
[[Category:Companies established in 2003]]
[[Category:Telecommunications companies of the United States]]
[[Category:VoIP companies of the United States]]
[[Category:Companies based in Los Angeles]]