Editing Computer telephony integration

{{Short description|Technology that allows interactions on a telephone and a computer to be coordinated}}
{{about|computer telephony integration|cyber threat intelligence|Cyber threat intelligence|the telephony API in [[Microsoft Windows]]|Telephony Application Programming Interface}}
{{unreferenced|date=July 2024}}

'''Computer-telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a general term for  technologies that coordinate interactions between [[telephone|telephones]] and a [[computer|computers]] to be coordinated. The term is predominantly used to describe [[desktop computer|desktop]]-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic [[phone call|call]] [[routing]].

==See also==
* [[Automatic number identification]] (ANI)
* [[Automatic call distributor]]
* [[Dialed Number Identification Service]] (DNIS)
* [[PhoneValet Message Center]]
* [[Predictive dialer]]
* [[Screen pop]]
* [[Telephony Application Programming Interface]] (TAPI)
* [[Telephony Server Application Programming Interface]] (TSAPI)
* [[Computer-supported telecommunications applications]] (CSTA)
* [[Multi-Vendor Integration Protocol]]

==References==
{{Reflist}}

==External links==
* [http://www.ecma-international.org/publications/techreports/E-TR-087.htm User Agent CSTA (uaCSTA) - TR/87 - ECMA International]

{{Telecommunications}}

[[Category:Computer telephony integration| ]]
[[Category:Telephone service enhanced features]]