Editing Standard Bank

{{Short description|South African bank}}
{{about|the present South African-based bank|the British overseas bank, now part of Standard Chartered|Standard Bank (historic)|the Bangladeshi Bank|Standard Bank Limited}}
{{Use South African English|date=November 2013}}
{{Use dmy dates|date=October 2020}}
{{Infobox company
| name = Standard Bank Group Limited
| logo = Standard Bank of South Africa logo.png
| logo_size = 100px
| image = Standard Bank Branch in Cape Town.jpg
| image_caption = A Standard Bank branch in [[Cape Town]]
| type = [[Public company|Public]]
| traded_as = {{JSE|SBK}}<br />{{LSE|SBK}}<ref name= "SBG 2024 Annual Financial Statements">{{cite web|url= https://www.standardbank.com/sbg/standard-bank-group/investor-relations/results-and-reports/financial-results |title= SBG 2024 Annual Financial Statements |author= |publisher= Standard Bank |date= |access-date= 30 April 2025 }}</ref>
| ISIN = ZAE000109815 (JSE)<ref name= "SBG 2024 Annual Financial Statements"></ref>
| founded = {{Start date and years ago|1862|10|15|df=y}}<ref name="Amphlett-1">{{cite book|last=Amphlett|first=George Thomas|title=History of the Standard Bank of South Africa ltd., 1862-1913|publisher=Glasgow, Printed by R. Maclehose|year=1914|chapter-url=https://archive.org/stream/historyofstandar00amphuoft#page/1/mode/1up|chapter=I - Establishment of the Standard Bank of British South Africa, now called the Standard Bank of South Africa|pages=1}}</ref>
| location = 5 Simmonds Street, [[Johannesburg]], [[South Africa]]
| key_people = [[Nonkululeko Nyembezi-Heita]] ([[Chairperson]])<br/>[[Sim Tshabalala]] ([[CEO]])
| area_served = {{Unbulleted list|[[Africa]]|[[Asia]]|[[Europe]]|[[North America]]|[[South America]]}}
| num_employees = 54,115 <small>(2024)</small><ref name= "SBG 2024 Annual Integrated Report"></ref>
| revenue = 
| net_income = {{increase}} R181 billion <small>(2024)</small><ref name= "SBG 2024 Annual Financial Statements"></ref>
| assets = {{increase}} R 3.26 trillion <small>(2024)</small><ref name= "SBG 2024 Annual Financial Statements"></ref>
| equity = {{increase}} R292 billion<small>(2024)</small><ref name= "SBG 2024 Annual Financial Statements"></ref>
| aum = R1.5 trillion <small>(2024)</small><ref name= "SBG 2024 Annual Integrated Report"></ref>
| industry = [[Banking]]
| products = [[Commercial banking]]<br />[[Bureau de change|Foreign currency exchange]]<br />[[Insurance]]<br />[[Investment banking]]<br />[[Investment management]]<br />[[Private banking]]<br />[[Retail banking|Consumer banking]]<br />[[Wealth management]]
| homepage = {{Official URL}}
}}

[[File:ATMs in Constantia, Cape Town.jpg|thumb|261px|A Standard Bank [[ATM]] in between those of competing major South African banks, in Constantia, Cape Town]]

'''Standard Bank''' (officially '''Standard Bank Group Limited''')<ref>[https://www.standardbank.com/static_file/StandardBankGroup/filedownloads/Annual_Report_Q1_2022.pdf], |access date 12 April 2022</ref> is the largest [[bank]] in [[Africa]], as well as the continent's biggest lender by assets.<ref name="veconomist" >{{cite news|title=Why McKinsey is under attack in South Africa|url=https://www.economist.com/news/business/21730191-consulting-firm-worked-trillian-capital-owned-gupta-family-associate-why-mckinsey|newspaper=[[The Economist]]|date=12 October 2017}}</ref>

The company's corporate headquarters, [[Standard Bank Centre]], is located in [[Johannesburg]], [[Gauteng]].<ref>{{Cite web|title=Standard Bank South Africa|url=https://www.southafrica.to/Banks/Standard-Bank/Standard-Bank.php|access-date=2021-02-01|website=www.southafrica.to}}</ref> The bank has a presence in over 20 [[Sub-Saharan African]] countries, 4 global centers, and 2 offshore hubs,<ref name= "Our Global Locations">{{cite web|url= https://www.standardbank.com/sbg/standard-bank-group/our-group/our-global-locations |title= Our Global Locations |author= |publisher= Standard Bank |date= |access-date= 30 April 2025 }}</ref> for a total of 26 countries of operation.<ref name= "SBG 2024 Annual Results Overview">{{cite web|url= https://www.standardbank.com/sbg/standard-bank-group/investor-relations/results-and-reports/financial-results |title= SBG 2024 Annual Results Overview |author= |publisher= Standard Bank |date= |access-date= 30 April 2025 }}</ref>

[[File:View down Adderley Street.jpg|thumb|261px|Standard Bank's [[Western Cape]] regional office (rear left) in Heerengracht Street, [[Foreshore, Cape Town|Foreshore]], Cape Town]]

==History==
The bank now known as Standard Bank was formed in 1862 as a South African subsidiary of the British overseas bank Standard Bank, under the name '''The Standard Bank of South Africa'''.

The bank's origins can be traced to 1862, when a group of businessmen led by the prominent [[South Africa]]n politician [[John Paterson (Cape politician)|John Paterson]]<ref name="Amphlett-3">{{cite book|last=Amphlett|first=George Thomas|title=History of the Standard Bank of South Africa ltd., 1862-1913|publisher=Glasgow, Printed by R. Maclehose|year=1914|chapter-url=https://archive.org/stream/historyofstandar00amphuoft#page/3/mode/1up|chapter=I - Establishment of the Standard Bank of British South Africa, now called the Standard Bank of South Africa|pages=3}}</ref><ref>Walker, Eric Anderson (1929). ''The Cambridge History of the British Empire''. CUP Archive. p.381</ref> formed a bank in [[London]], initially under the name [[Standard Bank of British South Africa]]. The bank started operations in 1863 in [[Port Elizabeth]], [[South Africa]], and soon after opening it merged with several other banks including the ''Commercial Bank of Port Elizabeth'', the [[Colesberg Bank]], the [[British Kaffraria]]n Bank and the ''Fauresmith Bank''.

It was prominent in financing and development of the diamond fields of [[Kimberley, Northern Cape|Kimberley]] in 1867. The word "British" was dropped from the title in 1883.  When [[gold]] was discovered on the [[Witwatersrand]], the bank expanded northwards and on 11 October 1886 the bank started doing business in a tent at [[Ferreira's Camp]] (later to be called [[Johannesburg]]),<ref name="Mus01">{{Cite book |last=Musiker |first=Naomi |url=http://archive.org/details/historicaldictio0000musi |title=Historical dictionary of Greater Johannesburg |publisher=Scarecrow Press |others=Internet Archive |year=1999 |isbn=978-0-8108-3520-7 |location=Lanham, Md. |pages=47}}</ref> thus becoming the first bank to open a branch on the Witwatersrand gold fields. On 1 November 1901 a second branch was opened in Eloff Street of [[Johannesburg]].
[[File:Standardbank.jpg|thumb|261px|Standard Bank in [[Adderley Street]], Cape Town]]]

Until 1962 the British bank was formally known as the Standard Bank of South Africa, although by then its operations spread across Africa. When the South African operations were formed into a subsidiary in 1962, the parent changed its name to Standard Bank Limited, and the South African subsidiary took its parent's previous name.

In 1967 shares in the Standard Bank of South Africa were offered to the South African public, although the British parent company retained over 80% of the shares.<ref name=history>[http://www.standardbank.com/SB-Historical-Overview-6th-ed-2009.pdf Standard Bank Group: Historical Overview] {{webarchive|url=https://web.archive.org/web/20120113034632/http://www.standardbank.com/SB-Historical-Overview-6th-ed-2009.pdf |date=13 January 2012 }}</ref>

The parent bank merged in 1969 with [[Chartered Bank of India, Australia and China]] and the combined bank became known as [[Standard Chartered Bank]].  In 1969 the Standard Bank Investment Corporation (now Standard Bank Group) was established as the holding company of the South African bank.  During the 1970s and 1980s Standard Chartered gradually reduced its shareholding, and sold its remaining 39% stake in Standard Bank Group in 1987, transferring complete ownership of the holding company to South African investors and in particular Liberty Life (and its affiliates), with the latter being the company's major shareholder until 1999.<ref name=history />

In March 2019, Standard became the first bank in Africa to shift its operations onto [[Amazon Web Services]].<ref>{{Cite web|url=https://www.forbes.com/sites/tobyshapshak/2019/03/29/africas-largest-bank-chooses-amazon-for-big-cloud-shift/#71f19366296a|title = Africa's Largest Bank Chooses Amazon to Become Continent's "First Bank in the Cloud"| website=[[Forbes]] }}</ref>

In March 2019, the bank announced a reduction of 91 branches and 1200 staff. The decision was taken due to a growing use of self-service channels and a branch network becoming less relevant.<ref>{{Cite web |date=2019-03-15 |title=Standard Bank to shut 91 branches as customers go digital |url=https://techcentral.co.za/standard-bank-to-shut-91-branches-as-customers-go-digital/178525/ |access-date=2024-12-19 |website=TechCentral |language=en}}</ref><ref>{{cite web | url=https://www.standardbank.co.za/southafrica/news-and-media/newsroom/standard-bank-south-africa-implements-a-new-banking-delivery-model | title=Standard Bank South Africa implements a new banking delivery model }}</ref>{{Verification needed|date=December 2024}}

In July 2021, Standard Bank announced that it would increase its stake in [[Liberty Holdings Limited|Liberty Holdings]], a South African insurance company, from 54% to 100%, for $594 million.<ref>{{Cite news |date=2021-07-15 |title=S.Africa's Standard Bank to buy remaining Liberty stake for $729 million. |language=en |work=Reuters |url=https://www.reuters.com/article/us-m-a-standard-bank-liberty-idUSKBN2EL0K3 |access-date=2022-06-27}}</ref>

==Operations==

As of 2024, Standard Bank had a presence in over 20 [[Sub-Saharan African]] countries, 4 global centers, and 2 offshore hubs.<ref name= "Our Global Locations"></ref> It held 13% of the top 100 African banks' combined assets, and was its largest bank by total assets, at R3.07 trillion (~ USD 166 billion).<ref name= "SBG 2024 Annual Integrated Report"></ref>

Also in 2024, the bank had 16.1 million personal and private banking clients (4 million of whom used digital banking). In the same year, Standard Bank reported it had 816,000 business and commercial banking clients, across 16 countries. Its client revenue across 20 corporate and investment banking countries was R50.6 billion, and its insurance and asset management division had R1.5 trillion in assets under management.<ref name= "SBG 2024 Annual Integrated Report">{{cite web|url= https://www.standardbank.com/sbg/standard-bank-group/investor-relations/results-and-reports/integrated-reports |title= SBG 2024 Annual Integrated Report |author= |publisher= Standard Bank |date= |access-date= 30 April 2025 }}</ref>

Standard Bank operated 1,168 [[bank branch|branches]] in 2024, as well 5,562 [[ATM]]s. In the same year, it reported that 42% of its senior positions were held by women.<ref name= "SBG 2024 Annual Integrated Report"></ref>

===South Africa===

The Standard Bank of South Africa Limited operates Standard Bank Financial Services Holdings Pty Ltd (of which Standard Bank Insurance Brokers Pty Ltd is a subsidiary), Standard Offshore Finance Company Limited Isle of Man, and Diners Club S.A. Pty Ltd.<ref name= "Organizational Structure">{{cite web|url= https://www.standardbank.com/sbg/standard-bank-group/our-group/about-us/our-structure |title= Organizational Structure |author= |publisher= Standard Bank |date= |access-date= 30 April 2025 }}</ref>

In 2023, Standard Bank operated 652 branches in its home country of South Africa, with plans to add 33 more.<ref name= "Standard Bank doubles down on face-to-face in South Africa">{{cite web|url= https://businesstech.co.za/news/banking/761137/standard-bank-doubles-down-on-face-to-face-in-south-africa/ |title= Standard Bank doubles down on face-to-face in South Africa |author= Staff Writer |publisher= BusinessTech |date= 18 March 2024 |access-date= 30 April 2025 }}</ref>

It offers transactional banking, private banking, savings and investment banking, credit cards, mortgages, vehicle finance, personal loans, and Forex services to South African consumers.<ref name= "Personal and Private Banking">{{cite web|url= https://www.standardbank.com/sbg/standard-bank-group/our-group/our-business/personal-and-private-banking |title= Personal and Private Banking |author= |publisher= Standard Bank |date= |access-date= 30 April 2025 }}</ref>

==Expansion and acquisitions==

===Africa===
In 1992 the bank acquired the operations of [[ANZ Grindlays Bank]] in eight African countries.  Most of the newly acquired banks were renamed [[Stanbic Holdings Plc|'''Stanbic Bank''']], to avoid confusion with the former parent (and now competitor), Standard Chartered, which continued to operate in Africa.<ref name="history" />  Several more banks in Africa were acquired during the 1990s, and adopted the Stanbic name.<ref name=history /> Standard Bank now trades under the name Stanbic Bank in [[Botswana]], the [[Democratic Republic of the Congo]], [[Ghana]], [[Kenya]], [[Malawi]], [[Nigeria]], [[South Sudan]], [[Tanzania]], [[Stanbic Bank (Uganda) Limited|Uganda]], [[Zambia]] and [[Zimbabwe]].

====Eswatini====
Standard Bank [[Eswatini]] opened its doors in 1988 and is today a leading commercial bank in the country.<ref>[https://www.standardbank.co.sz/ Standard Bank Eswatini, About us], |access date 6. June 2020</ref>

====Ivory Coast====
In February 2014, [[Standard Bank Group]] is expected to open a representative office in [[Abidjan]], [[Ivory Coast]], marking the entry of the banking [[conglomerate (company)|conglomerate]] into Francophone West Africa. Ivory Coast becomes the 19th African country where Standard Bank maintains a subsidiary.<ref>{{Cite news|url=http://allafrica.com/stories/201311051131.html|title=West Africa: Standard Bank Expands Its Africa Footprint|date=2013-11-05|work=Standard Bank (Johannesburg)|access-date=2017-07-05}}</ref>

====Malawi====
In December 2001, Standard Bank acquired 60.18% holding in the [[Commercial Bank of Malawi]].  The bank was renamed [[Standard Bank Malawi]].

====Madagascar====
In [[Madagascar]], the group is represented by [[Mauritius Commercial Bank (Madagascar)|Union Commercial Bank]].<ref>{{Cite web|url=http://www.standardbank.co.za/SBIC/Frontdoor_07_02/0,2493,10217293_10217476_0,00.html|title=Home {{!}} Standard Bank - South Africa|website=www.standardbank.co.za|access-date=2017-09-13|archive-date=6 February 2010|archive-url=https://web.archive.org/web/20100206074232/http://www.standardbank.co.za/SBIC/Frontdoor_07_02/0,2493,10217293_10217476_0,00.html|url-status=dead}}</ref>

====Mozambique====
Standard Bank SARL ("SBM") has a long history and is considered one of the leaders of the local market. Already active in Mozambique for 120 years. The network's Standard Bank is one of the largest in the country. Covers all major towns and cities of Mozambique, with 44 branches.<ref>{{Cite web|url=http://www.standardbank.co.mz/|title=Particulares / Std bank - Standard Bank Moçambique|last=publish|first=Mzbusiness.com powered by eZ|website=www.standardbank.co.mz|language=pt-PT|access-date=2017-07-05}}</ref>

====Namibia====
[[File:Downtown Windhoek, Independence Avenue.jpg|thumb|261px|Standard Bank in [[Windhoek]]]]
The Standard Bank Namibia is largely detached from the South African parent company for legal reasons. The bank was established in [[Namibia]] by the first commercial branch on 19 August 1915 in [[Lüderitz]]. It's one of the largest banks in Namibia and operates from more than 50 branches.<ref>[http://www.standardbank.com.na/namibia/about-us/company-overview/Who-we-are/ About Standard Bank Namibia]</ref>

====Nigeria====
On 21 August 2007 Standard Bank Group acquired controlling interest in IBTC Chartered Bank. founded by the merger of the International Banking & Trust Company Plc and Chartered Bank Plc. This gave subsidiary [[Stanbic IBTC Holdings]] significant presence in the Nigerian market.

====Tanzania====
[[File:Stanbic Bank building in Dar es Salaam, Tanzania.jpg|thumb|261px|Stanbic Bank building in [[Dar es Salaam]], [[Tanzania]]]]

In 1995, the bank acquired the operations of the Meridien BIAO Bank and renamed it Stanbic Bank Tanzania Limited.<ref name=history/> In September 2012, Stanbic Bank Tanzania secured financing worth $3 billion for Mchuchuma Iron Ore and Liganga Coal mining project in the [[Ludewa]] district of the newly created region of [[Njombe Region|Njombe]] in southwestern [[Tanzania]].<ref>{{cite web|work=[[East African Business Week]] | url=http://allafrica.com/stories/201209260937.html |date=25 September 2012 |title=Tanzania: Mining Firm Acquires U.S. $3 Billion From Banks |author= Leonard Magomba |access-date=31 July 2021 |location=Kampala, Uganda |format=via [[AllAfrica.com]]}}</ref>

====Uganda====
In 2002, Standard Bank acquired 90 percent of [[Uganda Commercial Bank]], the largest commercial bank in [[Uganda]] at that time, making Standard Bank a major actor in the banking sector of that [[East Africa]]n country. They renamed the bank [[Stanbic Bank (Uganda) Limited]]. {{asof|December 2012}}, Stanbic Bank (Uganda) was still [[Uganda]]'s largest commercial bank with approximately 20 percent of all bank assets and about 18 percent of all bank branches in the country.<ref>[[Banking in Uganda|Assets and Market Share Among Commercial Banks in Uganda]]</ref> The stock of [[Stanbic Bank (Uganda) Limited]] is traded on the [[Uganda Securities Exchange]] (USE) under the symbol '''SBU'''. [[Standard Bank Group]] maintains approximately 80 percent shareholding.<ref>{{Cite web| url=http://www.use.or.ug|title=Uganda Securities Exchange {{!}} Building your investment portfolio| website=www.use.or.ug|language=en|access-date=2017-07-05}}</ref>

In 2015 Stanbic Bank was involved in a fraud scandal involving money transfers from the Swedish embassy to private accounts of a former embassy employee.<ref>{{Citation| url = https://www.dn.se/nyheter/varlden/sveriges-ambassad-lurad-pa-miljoner-1/| title= Swedish embassy scammed for millions| year =	 2015| newspaper = [[Dagens Nyheter]]| publication-place = [[Sweden]]| access-date = 31 October 2015}}</ref>

====Zimbabwe====
Stanbic Bank Zimbabwe Limited<ref>[https://www.stanbicbank.co.zw Stanbic Bank Zimbabwe Limited]</ref> operates as a registered commercial bank in Zimbabwe. In November 1992, Standard Bank began operations in Zimbabwe as Stanbic Bank.

===Europe===

==== United Kingdom ====
In the early 1990s the bank started operations in London, and Standard Bank London Ltd was awarded a banking licence in 1992.<ref name=history />

It was announced in July 2013 that Standard Bank was in talks to sell its markets business in London to the [[Industrial and Commercial Bank of China]] for more than $500 million.<ref>{{Citation
| url = https://www.reuters.com/article/standardbank-icbc-idUSL6N0G138U20130731
| title= Standard Bank to sell London business to ICBC for over $500 mln
| year = 2013
| publisher = [[Reuters]]
| publication-place = International
}}</ref> In November 2013, Standard Bank confirmed it was in talks to sell a controlling stake in its London-based global markets business.<ref>{{Citation
| url = https://www.reuters.com/article/us-safrica-standardbank-idUSBRE9A70J220131108
| title= Standard Bank says in talks to sell London trading unit
| year = 2014
| publisher = [[Reuters]]
| publication-place = International
}}</ref>

In January 2014 the Financial Conduct Authority (FCA) fined Standard Bank PLC (Standard Bank) £7,640,400 for failings relating to its anti-money laundering (AML) policies and procedures over corporate customers connected to politically exposed persons (PEPs).
Between 15 December 2007 and 20 July 2011, Standard Bank failed to comply with Regulation 20(1) of the Money Laundering Regulations because it failed to take reasonable care to ensure that all aspects of its AML policies were applied appropriately and consistently to its corporate customers connected to PEPs.<ref>{{Citation
| url = https://www.fca.org.uk/news/press-releases/standard-bank-plc-fined-%C2%A376m-failures-its-anti-money-laundering-controls
| title= Standard Bank PLC fined £7.6m for failures in its anti-money laundering controls
| year = 2014
| publisher = [[Financial Conduct Authority|FCA]]
| publication-place = International
}}</ref>

[[File:Statue of T.E Brown on Prospect Hill, Douglas Isle of Man, IM1 1SB.JPG|thumb|261px|Statue of Manx Poet T.E Brown on Prospect Hill, Douglas Isle of Man, IM1 1SB]]

[[File:Standard Bank, Rue d'la Motte, Saint Hélyi, Jèrri.jpg|thumb|261px|Standard Bank in [[Jersey]]]]

====Turkey====
In August 2007, Standard Bank Group acquired a 67% share of the Turkish bank Dundas Ünlü Securities and now operates in [[Turkey]] under the name of Standard Ünlü.<ref>[http://www.unluco.com Standard Ünlü]</ref> The bank sold its shares down to 25% in April 2012 and the Turkish sub was renamed [[Ünlü & Co.|ÜNLÜ & Co.]] afterwards.

====Russia====
On 6 March 2009, Standard Bank announced plans to acquire 33% of [[Russia|Russia's]] second biggest investment bank, Troika Dialog. Troika, which was Russia's oldest brokerage, acquired Standard Bank's Russian banking operation, and in addition received cash of $200-million in the form of a 'convertible loan'.<ref>{{Cite web |date=2009-03-06 |title=Standard Bank buys 33% of Russia's Troika |url=https://mg.co.za/article/2009-03-06-standard-bank-buys-33-of-russias-troika/ |access-date=2022-05-28 |website=The Mail & Guardian |language=en-ZA}}</ref> Two executives of Standard Bank joined Troika's six-member board.

In March 2011, Sberbank, number one bank in Russia by the size of capital and assets, bought Troika Dialog<ref>[https://www.reuters.com/article/us-troika-sberbank/sberbank-buys-troika-for-1-billion-in-dealmaking-drive-idUSTRE72A3HD20110311]</ref> and paid Standard Bank $372 million for its 36.4% stake in Troika.

===Argentina===
In 2006, Standard Bank bought [[BankBoston]] [[Argentina]] unit expanding its operations into this country.
In 2012, [[Industrial and Commercial Bank of China|ICBC]] acquired 80% of its shares. Rebranding occurred in April 2013.

==Investments in Standard Bank==

===Loan deal with Chinese banks===
On 11 September 2009 [[Industrial and Commercial Bank of China]], Industrial and Commercial Bank of China (Macau), [[Bank of China]], [[China Development Bank]], [[China CITIC Bank]] initiated $1Billion club loan to Standard Bank.<ref>[http://www.channelafrica.org/portal/site/ChannelAfrica/menuitem.0440eb803775db47ee41ee41674daeb9/?vgnextoid=a8621576d38a3210VgnVCM10000077d4ea9bRCRD&vgnextfmt=default Standard Bank Signs Loan Deal With Chinese Banks]</ref>

===ICBC deal===
In October 2007 the [[Industrial and Commercial Bank of China]] acquired a stake of about 20% in Standard Bank for US$5.5bn. Half the stake came from ICBC acquiring existing shares and half from new shares. ICBC will also get two seats on the board of directors.

==Bank charges==
In 2005 Standard Bank was rated as having the lowest bank charges in South Africa.  By 2010 that had changed, to the extent that Standard Bank was rated by Finweek's review of SA bank charges as having amongst the highest bank charges in the country.<ref name="FIN-20100827">{{cite web |url=http://www.fin24.com/Money/Money-Clinic/SAs-most-expensive-bank-20100927-2 |title=SA's most expensive bank |publisher= Fin24.com |author=Fin24.com reporter |date=27 September 2010 |access-date=9 February 2011 }}</ref> A report by Afriforum confirmed Standard Bank's position as having the highest bank charges in the country along with [[Absa Group|Absa Bank]].<ref name="Afriforum">{{cite web |url=http://fromtheold.com/news/south-africa/afriforum-standard-bank-absa-south-africas-most-expensive-banks-20672 |title=Afriforum: Standard Bank and Absa is South Africa's most expensive banks |publisher=Afriforum |date=3 November 2010 |access-date=9 February 2011 |url-status=dead |archive-url=https://web.archive.org/web/20101106015533/http://fromtheold.com/news/south-africa/afriforum-standard-bank-absa-south-africas-most-expensive-banks-20672 |archive-date=6 November 2010}}</ref>

==Customer service==
The South African Customer Satisfaction Index (SAcsi) of 2015 and 2016 rated Standard Bank as being lowest among South African banks in terms of customer service. Its overall movement in this index has shown a mild decline from previous ratings.<ref name="Business Tech">{{cite web |url=http://businesstech.co.za/news/banking/119227/here-are-the-best-and-worst-banks-in-south-africa/ |title=Business Tech: Best and worst banks in South Africa |publisher= Business Tech|date=6 April 2016 |access-date=8 June 2016 }}</ref>

Consumer satisfaction at Standard Bank rose by 2.4%, from 75.3 in 2019 to 77.7 in 2020.<ref>{{Cite web |author=Staff Writer |title=South Africa's best and worst banks according to customers |url=https://businesstech.co.za/news/banking/475714/south-africas-best-and-worst-banks-according-to-customers-2/ |access-date=2022-04-22 |language=en-US}}</ref>

==See also==
{{Portal|Banks}}
* [[CfC Stanbic Holdings]]
* [[Stanbic IBTC Holdings]]
* [[Stanbic Bank (Uganda) Limited|Stanbic Bank Uganda]]
* [[Alewyn Burger]] former [[Chief operating officer|COO]]

==References==
{{reflist|30em}}

==Bibliography==
* {{cite book|last=Amphlett|first=George Thomas|title=History of the Standard Bank of South Africa ltd., 1862-1913|publisher=Glasgow, Printed by R. Maclehose|year=1914|url=https://archive.org/details/historyofstandar00amphuoft}}

==External links==
{{Commons category|Standard Bank of South Africa}}
* {{Official website}}

* {{PM20|FID=co/072662|TEXT=Documents and clippings about|NAME=}}

{{Authority control}}
{{Banks of South Africa}}
{{Witwatersrand companies}}

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