Editing USAA

{{short description|American insurance and financial services company}}
{{Infobox company
| name = United Services Automobile Association
| logo = [[File:USAA logo.svg|100px]]
| former_name = United States Army Automobile Association (1922{{endash}}1924)
| type = [[Private company|Private]] ([[Reciprocal inter-insurance exchange]])
| industry = [[Financial services]]
| foundation = {{Start date and age|1922|6|20}}
| location = [[San Antonio, Texas|San Antonio]], [[Texas]]<br />[[United States]]
| locations = 5 financial centers
| area_served = Worldwide
| key_people = {{ubl|James M. Zortman ([[Chair (officer)|Chairman]])|Juan Andrade ([[President (corporate title)|President]] and [[Chief executive officer|CEO]])}}
| products = {{ubl|[[Banking]]|[[Financial planning]]|[[Insurance]]|[[Retirement]]}}
| revenue = {{increase}} {{US$|42.49&nbsp;billion|link=yes}} (2023)
| net_income = {{increase}} {{US$|1.217 billion}} (2023)
| assets = {{increase}} {{US$|211.6 billion}} (2023)
| equity = {{increase}} {{US$|29.15 billion}} (2023)
| members = {{increase}} 13.5 million (2023)
| num_employees = {{circa|37,000}} (2023)
| ratio = 16.4% ([[Tier 1 capital|Tier 1]], Q2 2024)
| rating = {{ubl|[[AM Best]]: A++|[[Moody's]]: Aa1|[[S&P]]: AA+}}
| homepage = {{URL|https://www.usaa.com|usaa.com}}
| footnotes = <ref name="AnnualReport2023">{{cite web |url=https://content.usaa.com/mcontent/static_assets/Media/report-to-members-2023.pdf |title=Annual Report to Members 2023 |website=USAA |access-date=September 26, 2024 }}</ref><ref name="Pillar3 Q22024">{{cite web |url=https://content.usaa.com/mcontent/static_assets/Media/Bank_Pillar3_Regulatory_Capital_Disclosures_Q2_2024.pdf |title=Pillar 3 Regulatory Capital Disclosures |website=USAA |access-date=September 26, 2024 }}</ref><ref name="Ratings 2024">{{cite web |url=https://communications.fidelity.com/fili/spia/usaa/docs/usaa-company-profile.pdf |title=USAA Company Profile |website=[[Fidelity Investments]] |access-date=September 26, 2024 }}</ref>
}}

The '''United Services Automobile Association''' ('''USAA''') is an American financial services company providing insurance and banking products exclusively to members of the military, veterans and their families.<ref>{{Cite web |title=USAA Car Insurance Review for 2023 |url=https://www.usnews.com/insurance/auto/usaa-car-insurance-review}}</ref> It was founded in 1922 in [[San Antonio]], [[Texas]], by a group of 25 U.S. Army officers as a mechanism for mutual [[self-insurance]], when they were unable to secure auto insurance because of the perception that they, as military officers, were a high-risk group.<ref name="overview">{{cite web |url=https://www.usaa.com/inet/wc/about_usaa_corporate_overview_main |title=Corporate Overview |publisher=USAA |access-date=July 22, 2017 |archive-url=https://web.archive.org/web/20180714164552/https://www.usaa.com/inet/wc/about_usaa_corporate_overview_main |archive-date=2018-07-14 |url-status=live }}</ref><ref name="dis">{{cite book |last=Spechler |first=Jay W. |year=1996 |title=Reasonable Accommodation: Profitable Compliance With the Americans With Disabilities Act |publisher=St. Lucie Press |location=Delray Beach, Fla |isbn=978-1884015946 |url-access=registration |url=https://archive.org/details/reasonableaccomm0000spec |page=229}}</ref>

USAA is headquartered in northwest San Antonio, occupying a {{convert|286|acre|adj=on}} former horse farm.<ref>{{cite news| title=Speaker-to-be has deep Republican roots| first=Greg| last=Jefferson| url=http://www.mysanantonio.com/news/local_news/Speaker-to-be_has_deep_Republican_roots.html| archive-url=https://web.archive.org/web/20100701074629/http://www.mysanantonio.com/news/local_news/Speaker-to-be_has_deep_Republican_roots.html| archive-date=July 1, 2010| newspaper=[[San Antonio Express-News]]}}</ref><ref name="goliath">{{cite news |title=The ultimate niche: USAA's commitment to serving only people connected to the military, and its unusual structure and sales strategy, set it apart from the rest of the insurance industry. |date=November 1, 2002 |periodical=Goliath Business News |url=http://goliath.ecnext.com/coms2/summary_0199-2199998_ITM |last=Chordas |first=Lori |access-date=2008-02-08 |archive-url=https://web.archive.org/web/20110615104241/http://goliath.ecnext.com/coms2/gi_0199-2199998/The-ultimate-niche-USAA-s.html |archive-date=2011-06-15}}</ref> '''USAA Federal Savings Bank''', which provides banking services, is headquartered on a {{convert|575|acre|adj=on}} campus in [[Phoenix, Arizona|Phoenix]], [[Arizona]] as of April 2024.<ref>{{cite web|url=https://www.expressnews.com/business/article/usaa-federal-savings-bank-moving-hq-phoenix-19792319.php|title=USAA Federal Savings Bank has quietly moved its headquarters from San Antonio to Phoenix|first1=Patrick|last1=Danner|first2=Madison|last2=Iszler|date=September 26, 2024|website=[[San Antonio Express-News]]|publisher=[[Hearst Communications]]|access-date=September 26, 2024}}</ref>

USAA has since expanded to offer banking and insurance services to past and present members of the Armed Forces, officers and enlisted, and their families. The company ranked No. 96 in the 2020 [[Fortune 500]] list of the largest United States corporations by total revenue<ref>{{cite web|url=https://fortune.com/company/usaa/fortune500/| title=Fortune 500 Companies 2021| website=Fortune| language=en-US| access-date=12 July 2022}}</ref> and appeared on Fortune's 2021 Blue Ribbon list of companies, placing No. 355 on the Fortune Global 500, No. 94 on the Fortune 500, No. 55 on the 100 Best Companies to Work For and World's Most Admired Companies.<ref>{{cite web |title=Fortune's Blue Ribbon Companies 2021 |url=https://fortune.com/2020/12/14/blue-ribbon-companies-2021/ |website=Fortune |access-date=12 July 2022 |language=en}}</ref> At the end of 2020, it had more than 13 million members.<ref>{{cite web |title=2020 Annual Report to Members |url=https://content.usaa.com/mcontent/static_assets/Media/report-to-members-2020.pdf?cacheid=2827458110_p&_ga=2.95758172.1508026691.1646625271-943359999.1646625271 |access-date=2022-03-06 |website=USAA}}</ref>

==History==
The organization was originally called the '''United States Army Automobile Association'''. In 1924, the name was changed to '''United Services Automobile Association''', when commissioned officers of other U.S. military services became eligible for membership. The company was formed based on a meeting of 25 United States Army officers on June 20, 1922, at the [[Gunter Hotel]] in San Antonio, Texas, to discuss the procurement of reliable and economical auto insurance. Despite initial success, by the late 1920s, a dispute between competing factions for control of the company threatened its long-term viability. The issue was resolved when feuding members agreed to hire a leader from outside, resulting in the 1928 appointment of Major General [[Ernest Hinds]] as general manager and secretary-treasurer. Hinds provided stability and remained in the position until his death in 1941.<ref name="Universe">{{cite news |title=USAA History |url=http://www.fundinguniverse.com/company-histories/usaa-history/ |work=Funding Universe.com |access-date=July 1, 2021}}</ref>

USAA is a pioneer of the concept of [[direct marketing]]; most of its business is conducted over the Internet or telephone using employees instead of agents. Until the 1960s, the bulk of its business was conducted via mail. In the late 1960s, USAA began a transition from mail to phone-based sales and service. It launched a toll-free number in 1978, and Internet sales and service in June 1999 via its website.<ref>{{cite web |title=Board of Governors of The Federal Reserve System "Cash, Check or Cell Phone?" |url=https://www.federalreserve.gov/communityaffairs/national/2010mobile/presentations/Panel%202%20Victor%20Pascucci.htm |website=www.federalreserve.gov |access-date=12 July 2022 |language=en |date=23 February 2010}}</ref>

USAA offered restricted membership to civilians between September 2009 and August 2013. This membership provided access to USAA's investment products, most bank deposit products and life insurance. Auto and property insurance policies were not included for non-military members due to eligibility restrictions.<ref>{{cite news| title=USAA Membership: USAA Now Open To Non-Military Folk!| url=http://www.budgetsaresexy.com/2009/09/usaa-now-open-to-non-military-folk/| date=2017-12-06| archive-url=https://web.archive.org/web/20140912210935/http://www.budgetsaresexy.com/2009/09/usaa-now-open-to-non-military-folk/| archive-date=2014-09-12| journal=Budgets Are Sexy!| access-date=2020-09-10}}</ref>

In 2015, USAA employed more than 32,000 people at its offices throughout the world.<ref>{{cite web| url=https://www.usaa.com/inet/wc/reporttomembers_main_landing#tab1| title=USAA 2015 Report to Members| website=USAA| access-date=2016-05-03| archive-url=https://web.archive.org/web/20160420054909/https://www.usaa.com/inet/wc/reporttomembers_main_landing#tab1| archive-date=2016-04-20| url-status=live}}</ref>

On July 26, 2019, the [[Charles Schwab Corporation]] announced it would acquire USAA's investment management and brokerage accounts for $1.8 billion.<ref>{{cite news| url=https://www.cnbc.com/2019/07/26/charles-schwab-to-buy-usaa-assets-in-1point8-billion-deal.html| title=Charles Schwab to buy USAA assets in $1.8 billion deal| last=Cullen| first=Terri| date=2019-07-26| work=[[CNBC]]| language=en| access-date=2019-11-25}}</ref> The deal with Charles Schwab closed on May 26, 2020.<ref>{{cite news |last1=Santana |first1=Steven |title=Schwab completes purchase of USAA Investment Management |url=https://www.bizjournals.com/sanantonio/news/2020/05/26/charles-schwab-completes-purchase-of-usaa-invest.html |access-date=2020-09-03 |newspaper=[[American City Business Journals|San Antonio Business Journal]] |date=2020-05-26}}</ref>

==Lines of business==
===Property, casualty, and life insurance===
USAA offers a range of [[personal property and casualty]] (P&C) insurance, including [[automobile insurance]], [[homeowner insurance]], [[renters' insurance]], as well as [[Umbrella insurance|umbrella]] and [[Property insurance|personal property insurance]]. In addition to P&C insurance, USAA provides [[whole life insurance]], [[term life insurance]], and [[Annuity (financial contracts)|annuities]]. USAA's life insurance policies, while not unique in the industry, are different from most offerings since they do not include a [[war exclusion clause|war-exclusion clause]].<ref>{{cite web |url=http://www.investopedia.com/terms/w/war-exclusion-clause.asp |title=War Exclusion Clause Definition |work=Investopedia |access-date=2015-10-01 |archive-url=https://web.archive.org/web/20151002054405/http://www.investopedia.com/terms/w/war-exclusion-clause.asp |archive-date=2015-10-02 |url-status=live }}</ref>

===Banking===
Banking services can be accessed in person, by mail, by phone or through the internet. USAA Federal Savings Bank provides members with the ability to deposit checks to their accounts using mobile applications on the [[Apple Inc.|Apple]] [[iPhone]] and [[iPad]] and mobile devices with Google's [[Android (operating system)|Android]] operating system.<ref>{{cite news| url=https://www.nytimes.com/2009/08/10/technology/10check.html?hpw| title=USAA Bank Will Let Customers Deposit Checks by iPhone| newspaper=[[The New York Times]]| date=2009-08-09| archive-url=https://web.archive.org/web/20171005101425/http://www.nytimes.com/2009/08/10/technology/10check.html?hpw|archive-date=2017-10-05| access-date=2009-08-25}}</ref>

Major banking competitors include [[Bank of America]]-Military Bank, [[Pentagon Federal Credit Union]] and [[Navy Federal Credit Union]].<ref>{{cite news| url=http://www.stripes.com/article.asp?section=104&article=27036&archive=true| title=Choosing the right ATM in Germany a high-stakes decision| last=Boyd| first=Terry| newspaper=[[Stars and Stripes (newspaper)|Stars and Stripes]]| date=2005-05-23| access-date=2020-09-10}}</ref>

===Investing and financial planning===
USAA members are referred to its strategic partners, [[Charles Schwab Corporation]] and [[Victory Capital]], for other investment services such as [[Broker|brokerage and trading]], [[mutual funds]] and [[Exchange-traded fund|ETFs]].<ref>{{cite web| title=Products: Investments| url=https://www.usaa.com/inet/wc/investments?wa_ref=pub_global_products_invest| website=USAA| access-date=2020-09-10}}</ref><ref>{{cite press release| date=2019-07-01| title=Victory Capital Completes Acquisition of USAA® Asset Management Company| url=http://www.globenewswire.com/news-release/2019/07/01/1876568/0/en/Victory-Capital-Completes-Acquisition-of-USAA-Asset-Management-Company.html| access-date=2020-06-12| publisher=USAA| via=[[GlobeNewswire]] }}</ref><ref>{{cite news| title=Victory Capital squeezes costs out of USAA mutual funds following acquisition, but Schwab may walk off with brokerage, wealth manager in purported $2B deal| work=RIABiz| url=https://riabiz.com/a/2019/7/17/victory-capital-squeezes-costs-out-of-usaa-mutual-funds-following-acquisition-but-schwab-may-walk-off-with-brokerage-wealth-manager-in-purported-2b-deal| first=Brooke| last=Southall| date=2019-07-16| access-date=2020-09-10}}</ref>

==Target market==
USAA's mission statement indicates its focus to serve its [[niche market]], which consists of members of the U.S. military and their immediate families.  To that end, the association has always marketed directly to members of the U.S. military. USAA membership is offered to officers and enlisted personnel, including those on active duty, those in the National Guard and Reserve, Officer candidates in commissioning programs (Academy, ROTC, OCS/OTS) and all those who have served in the aforementioned categories and who have retired or have been discharged honorably.<ref name="armytimeselig">{{cite news| url=https://www.bizjournals.com/phoenix/stories/2009/11/02/daily57.html| title=USAA expands Military customer base| newspaper=Phoenix Business Journal| date=2009-11-05| access-date=2020-09-10}}</ref><ref name="usaaexpandselig">"{{cite web| url=https://www.usaa.com/inet/ent_blogs/Blogs?action=blogpost&blogkey=newsroom&postkey=now_serving_all_who_have&order=1,7000&offerName=pubHome_Bnr_1_110509_VetExpansion09| title=Page on Expanded Eligility| archive-url=https://web.archive.org/web/20120418161403/https://www.usaa.com/inet/ent_blogs/Blogs?action=blogpost&blogkey=newsroom&postkey=now_serving_all_who_have&order=1,7000&offerName=pubHome_Bnr_1_110509_VetExpansion09| archive-date=2012-04-18| website=USAA| access-date=2009-11-05}}</ref>

Historically, only U.S. military officers (among certain other federally sworn officers) were eligible to join USAA, with descendants of USAA members able to purchase insurance from USAA-CIC. It did not matter if one was an active duty or retired officer; one could join at any time. In 1973, membership was opened to members of the National Guard and Reserves, and in 1996, eligibility was expanded to enlisted members of the armed services. As the number of persons who have served on active duty in an enlisted status in the U.S. Armed Forces is quite large, USAA chose to limit the establishment of eligibility to those who were currently on active duty or who had recently separated. The same time limit on establishment of eligibility was then applied to military officers. In 2008, USAA expanded membership eligibility to all military personnel and retirees, and all veterans who separated after 1996. For a short time, USAA also offered enrollment for federal law enforcement.<ref name="armytimeselig" /> In November 2009, USAA expanded eligibility requirements to offer coverage to anyone who has ever served honorably in the US Military. As of 2022, USAA has also extended membership to those who have a general discharge from the military.<ref name="usaaexpandselig" />

USAA also includes current and former employees from the following federal agencies:
Defense Criminal Investigation Services (DCIS)
Drug Enforcement Administration (DEA)
Federal Bureau of Investigation (FBI)
Naval Criminal Investigative Service (NCIS)
Secret Service (SS)
U.S. Air Force Office of Special Investigations (AFOSI)
U.S. Army Criminal Investigation Command (ACIC)
U.S. Department of State (DOS) - eligibility for USAA membership limited to Foreign Service Officers and certain Foreign Service Employees who are or were on permanent appointment.
Merchant Marine Academy (USMMA) Staff and Faculty - eligibility for USAA membership limited to current staff and faculty holding a commission granted by the Marine Administration.
<ref>https://www.usaa.com/membership/about/?wa_ref=pub_global_membership</ref>

==Leadership==
Led by USAA Chairman of the Board Vice Admiral James M. Zortman (Ret.),<ref name="board"/> USAA's board of directors named '''Wayne Peacock'''<!-- bolded per [[WP:MOSBOLD]] as a redirect target --> CEO-elect in January 2020 to succeed former CEO Stuart Parker. Peacock became CEO in February 2020 and is the first USAA CEO who is not a veteran of the armed forces.<ref name="board">{{cite web| url=https://www.usaa.com/inet/wc/about_usaa_corporate_governance_board_of_directors?akredirect=true| title=Board of Directors| website=USAA| access-date=2020-09-10}}</ref>  USAA has announced that on April 2, 2025, Juan C. Andrade will step in as the new CEO.<ref>{{cite web| url=https://newsroom.usaa360.com/news/usaa-announces-juan-c-andrade-as-president-and-chief-executive-officer| title=USAA Announces Juan C. Andrade as President and Chief Executive Officer | website=usaa360.com | access-date=2025-01-09}}</ref>

USAA former CEOs include retired Air Force [[brigadier general]] [[Robert F. McDermott]], who took the position in 1969.<ref>{{cite web| url=https://anbhf.org/laureates/brigadier-general-robert-f-mcdermott/ | title=BRIGADIER GENERAL ROBERT F. MCDERMOTT| date=2014-10-25}}</ref> The USAA office building in San Antonio was constructed under his tenure, and McDermott was behind USAA's shift from service-by-mail to service-by-phone.<ref>{{cite news| url=http://sanantonio.bizjournals.com/sanantonio/stories/2006/08/28/daily5.html| title=Former USAA CEO McDermott dies at 86| newspaper=[[American City Business Journals|San Antonio Business Journal]]| date=2006-08-28|  archive-url=https://web.archive.org/web/20060904051455/http://sanantonio.bizjournals.com/sanantonio/stories/2006/08/28/daily5.html|archive-date=2006-09-04| access-date=2020-09-10}}</ref> He was succeeded as CEO in 1993 by retired Air Force General [[Robert T. Herres]].<ref>{{cite news| url=https://www.bizjournals.com/sanantonio/stories/2008/07/21/daily37.html| title=Former USAA CEO Bob Herres passes away| newspaper=San Antonio Business Journal| date=2008-07-25| access-date=2020-09-10| url-access=subscription}}</ref> It was under Herres that USAA expanded its services to enlisted members of the military and developed [[Internet]] based financial services.<ref>{{cite news| url=http://www.mysanantonio.com/business/columnists/David_Hendricks_Herres_took_action_to_strengthen_USAA.html| last=Hendricks| first=David| title=Herres took action to strengthen USAA| newspaper=San Antonio Express-News| date=2008-07-25}} {{dead link|date=May 2011}}</ref> Following General Herres as CEO as of 2000 was Robert G. Davis, a former Army officer who came to USAA with experience in a variety of financial services companies. Davis is said to have changed the culture at USAA; during his time at USAA, membership, assets and net worth grew significantly.<ref>{{cite news| url=http://www.collision-insight.com/news/20011214-usaa.htm| title=USAA CEO Robert G. Davis Named Chairman-Elect| journal=Collision Repair Industry Insight| date=2000-12-14| archive-url=https://web.archive.org/web/20020106121020/http://www.collision-insight.com/news/20011214-usaa.htm| access-date=2008-12-25| archive-date=2002-01-06}}</ref>

His tenure, however, was not without controversy. Davis oversaw USAA's first layoffs and by some reports had a confrontational style of leadership. Davis had indicated to USAA employees that he intended to continue to lead USAA until 2010, however, he retired in December 2007.<ref>{{cite news| url=http://www.mysanantonio.com/news/MYSA121607_01A_usaa_297e28b_html10503.html| last1=Poling| first1=Travis E.| author2=Greg Jefferson| title=For better or worse, Davis shook USAA up| newspaper=San Antonio Express-News| date=2007-12-16}} {{dead link|date=May 2011}}</ref> The nature of his retirement seems to have been precipitous, as USAA CEO Josue Robles has stated that upon assuming the role of CEO, "I thought I was just going to be a temporary CEO and (the board) said, 'Guess what? The permanent CEO is you'."<ref>{{cite news| url=http://www.mysanantonio.com/news/MYSA062208_01A_USAARobles_3f11179_html15061.html| last=Poling| first=Travis E.| title=USAA's Robles has 'military heart, business mind'| newspaper=San Antonio Express-News| date=2008-06-22| access-date=2008-12-25| archive-url=https://web.archive.org/web/20101120080709/http://www.mysanantonio.com/news/MYSA062208_01A_USAARobles_3f11179_html15061.html| archive-date=2010-11-20}}</ref>

==Locations==
[[File:USAA Office in Colorado Springs by David Shankbone (cropped).jpg|thumb|USAA's [[Colorado Springs, Colorado|Colorado Springs]] location]]
[[File:The Square Mid October 2022 (cropped).jpg|thumb|USAA's [[Charlotte, North Carolina]] [[South End (Charlotte neighborhood)|South End]] location]]

Besides its headquarters in San Antonio, USAA has a second major office in [[Phoenix, Arizona|Phoenix]]. USAA also has offices in [[Chesapeake, Virginia]]; [[Colorado Springs, Colorado]]; [[Plano, Texas]]; and [[Tampa, Florida]]. Internationally, USAA has offices in [[London]] and [[Frankfurt]].<ref>{{cite web| url=https://www.usaa.com/inet/pages/about_usaa_corporate_overview_locations?akredirect=true| title=Corporate Offices| website=USAA| access-date=2017-03-15| archive-url=https://web.archive.org/web/20170827072358/https://www.usaa.com/inet/pages/about_usaa_corporate_overview_locations?akredirect=true| archive-date=2017-08-27| url-status=live}}</ref><ref>{{cite news| url=http://www.bizjournals.com/dallas/news/2013/09/04/usaa-to-expand-plano-it-operations.html| title=USAA to expand Plano IT operations, create 680 jobs| newspaper=Dallas Business Journal| access-date=2016-04-02| archive-url=https://web.archive.org/web/20150106205615/http://www.bizjournals.com/dallas/news/2013/09/04/usaa-to-expand-plano-it-operations.html| archive-date=2015-01-06| url-status=live}}</ref><ref>{{cite news| url=https://abcnews.go.com/beta-story-container/US/usaa-traditional-safeguard-military-families-fire-denying-loans/story?id=60090846| title=USAA, a traditional safeguard for military families, is under fire for denying loans to Coast Guard clients during the government shutdown| last=Youn| first=Soo| date=2019-01-03| work=[[ABC News (United States)|ABC News]]| access-date=2019-01-07}}</ref>  The company has numerous office buildings in the [[Phoenix, Arizona|Phoenix]] area.  Their largest office buildings are on a 400-acre multi-use north Phoenix campus built in 2017, these buildings contain 4,500 workers. In May 2019 USAA opened another [[Phoenix, Arizona|Phoenix]] office located at 25700 N Norterra Pkwy in north Phoenix that will eventually house 1,100 employees primarily software developers.<ref>{{cite news |url=https://www.bizjournals.com/phoenix/news/2019/05/06/usaa-opens-new-phoenix-office-plans-to-hire.html |title=USAA opens new Phoenix office, plans to hire hundreds of IT developers |first1=Corina |last1=Vanel |work=[[Phoenix Business Journal]]|date=6 May 2019|access-date=19 October 2022}}</ref><ref>{{cite news |url=https://www.bizjournals.com/phoenix/news/2017/10/24/usaa-sunbelt-start-construction-on-400-acre.html |title=USAA, Sunbelt start construction on 400-acre development |first1=Mike |last1=Sunnucks |work=[[Phoenix Business Journal]]|date=24 October 2017|access-date=19 October 2022}}</ref>

On May 27, 2021, USAA announced that it will be adding an additional 750 employees to its 100-employee base in [[Charlotte, North Carolina]]. The company will be leasing {{convert|90000|sqft}} of space in a new building in [[South End (Charlotte neighborhood)|South End]] called The Square. Company employees started moving in at the end of 2021.  In June 2022, USAA purchased The Square from developer Beacon Partners for $97 million.  Currently the company has 500 employees in the building and they occupy 2 out of the 6 floors they originally agreed to lease of the 10 story building.<ref>{{cite news |url=https://www.bizjournals.com/charlotte/news/2021/05/27/usaa-charlotte-office-square-south-end.html
|title=USAA confirms Charlotte office, will lease six floors at South End building |first1=Ashley |last1=Fahey |work=[[Charlotte Business Journal]]|date=27 May 2021|access-date=28 May 2021}}</ref><ref>{{cite news |url=https://www.bizjournals.com/charlotte/news/2022/06/03/usaa-beacon-charlotte-sells.html
|title=USAA buys The Square at South End from Charlotte developer Beacon Partners for nearly $97M |first1=Jennifer |last1=Thomas |work=[[Charlotte Business Journal]]|date=3 June 2022|access-date=19 October 2022}}</ref>

== Bank secrecy violations ==

On March 17, 2022, The [[Financial Crimes Enforcement Network]] (FinCEN) announced a $140 million "civil money penalty" against USAA Federal Savings Bank for violations of the [[Bank Secrecy Act]].<ref>{{cite news |title=FinCEN Announces $140 Million Civil Money Penalty against USAA Federal Savings Bank for Violations of the Bank Secrecy Act |url=https://www.fincen.gov/news/news-releases/fincen-announces-140-million-civil-money-penalty-against-usaa-federal-savings| access-date=2023-05-06}}</ref>

==See also==
{{Portal|Business|Texas}}
* [[List of largest banks in the United States]]

==References==
<!-- This article uses [[Wikipedia:Footnotes]]. Please use this format in the article text when inserting references. Any external link inserted directly into this section will be swiftly deleted. -->
{{reflist}}

==External links==
* {{official website}}

{{San Antonio}}
{{major insurance companies}}
{{authority control}}

[[Category:1922 establishments in Texas]]
[[Category:American companies established in 1922]]
[[Category:Auto insurance in the United States]]
[[Category:Banks based in Arizona]]
[[Category:Banks established in 1983]]
[[Category:Companies based in Phoenix, Arizona]]
[[Category:Companies based in San Antonio]]
[[Category:Financial services companies established in 1922]]
[[Category:Insurance companies based in Texas]]
[[Category:Life insurance companies of the United States]]
[[Category:Online financial services companies of the United States]]
[[Category:Privately held companies based in Arizona]]
[[Category:Privately held companies based in Texas]]