Customer support

Template:Short description Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{#invoke:citation/CS1|citation |CitationClass=web }}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.<ref name="businessdirectory-definition"/>

Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.

See also

• Customer success
• Automation
• Customer service
• Help desk software
• Web chat
• Professional services automation
• Run Book Automation (RBA)
• Technical support